On September nineteenth, I had a transplant procedure at the Fort Lee location. Words cannot adequately express how impressed and pleased I was with the entire experience. From the beginning, with Gina and Priscilla thoroughly preparing me for the procedure, until I departed the Hilton for home, I cannot imagine how things could have run more smoothly.
Dr. Bernstein projects confidence, professionalism and a genuine concern and compassion for the patient. Sadly, these aspects are missing in too many medical experts today. He also has a most pleasant personality. To say that I hold him in the highest esteem just doesn’t seem enough.
Mara and every one of her assistants went beyond the call of duty to make me feel as relaxed and comfortable as possible. They were all quite concerned for my welfare during every moment that I was there. They treated me more like a family member than a patient. I was so pleased with them that I wanted to buy champagne for everyone. Since they still had work to do and I couldn’t drink alcohol for three days after the procedure, I sent flowers the next day.
You have done an outstanding job developing and training the highest quality staff imaginable. I will most likely have a second treatment for my crown area next year if my frontal transplant comes out as well as anticipated. It’s such a relief to know in advance how wonderfully I’ll be treated. I also have several friends and associates who are in need of your services. I guess by now you can figure out who I will be recommending them to. Please don’t ever hesitate to give my name and phone number out to anyone in the New England area that is considering hair transplanting. My wife and I visited several hair replacement companies, read many books and manuals, and viewed informational tapes before deciding on your practice. The research time was well spent.
With utmost respect and appreciation,
D. T.
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