Review #155

Dear Dr. Bernstein,

I cannot say enough good things about this practice. I received an FUT transplant on August 29, 2018, and I found the entire experience excellent, from start to finish.

Dr. Bernstein and Dr. Shaver are both true experts and dedicated to their crafts not only as medical professionals but as masters of aesthetics. Hair replacement is both a medical procedure and an art, and it seems to me that they excel at both. And there’s more. The billing staff was incredibly friendly, helpful, and supportive in working with me on the available financing options and on flexible scheduling. At the end of the procedure, I actually received a substantial credit because the operation required less follicular units than was expected. I wouldn’t say that is something to expect–but when was the last time you received a refund from a medical office? This is a highly ethical practice.

Finally, I must say that their office atmosphere is the perfect place for this procedure. Some men and women feel embarrassed about cosmetic procedures. That’s understandable. But from the moment I entered their medical suite I felt that I was surrounded by a friendly, highly professional, and discrete staff. I wish that every medical office functioned this way. The following day I received a follow up phone call from Dr. Bernstein and the take-home materials I was given were really practical and specific.

I am fortunate enough to live on the east side of Manhattan, nearby their practice; but after this experience I can well understand why people travel from other states and from outside of the country to see Drs. Bernstein and Shaver.

Sincerely,
M.H.