Robotic Hair Transplants & Hair Restoration
110 East 55th Street, New York, NY
Contact Us: 212-826-2400
About Bernstein Medical

Read letters patients have sent to us after their FUT or FUE surgical hair transplant procedure. Some of these patients have before and after pictures in our Hair Transplant Photos galleries. Those patients’ letters link to their photosets.

Note: In some states in the USA (i.e., New York, Illinois, Texas) testimonial advertising is not allowed in medicine. If you live in a jurisdiction which does not allow testimonial advertising in medicine, please skip this section.


Dear Dr. Bernstein,

This letter is somewhat different from the ones I read in your waiting room as I awaited my surgery. Still, it is a letter about gratitude, trust and privilege.

I could not be more pleased with the expertise and efficiency by which your staff works in conjunction with your guidelines. Their professionalism, sincerity and competency were truly second to none.

Insofar as my recovery, I did experience some swelling for a few days following the surgery. However, instead of heeding the advice on your written post-operative instructions, I elected to contact you on your emergency toll-free number. This is where the word “gratitude” comes into play in my opening statement. You were not only sincere and caring, but you instructed me to come right in if I had any concerns whatsoever. That meant the WORLD to me.

Fortunately, the swelling subsided by the next morning and so I did not need to see you. Nevertheless, it is especially reassuring to know that your doctor is on call 24/7.

“Trust” is the next word I speak about in my opening paragraph, and I am not just talking about trust as a competent clinician. You estimated my grafts at 1,600 and yet only elected to use approximately 1,200. Consequently, your staff informed me that I would be receiving a reimbursement check for the difference. While, quite obviously, there is no way I could have ever known how many grafts were actually inserted, your integrity and uprightness as an honorable and principled physician are to be applauded.

Finally, I want to briefly talk about the word “privilege” and also the word “honor.” You see, I did tons of research and homework before I was referred to you. Notwithstanding the fact that you had no hair on your head when I met you, you were exactly the consummate professional I knew you would be. I feel privileged to have met you and particularly honored for the opportunity to have you as my physician.

Thank you, Dr. Bernstein. I am forever grateful to you and your entire staff.


A. S.



To all the Staff,

It was really skeptical that my procedure could be a wonderful experience. I was very pessimistic after several procedures elsewhere that were not great. You all made me feel like a 1st class patient to the generous treatment that I received. It was really wonderful, I had to write.

Thank you Dr. Bernstein, you’re the best & I would be happy to attest to tell anyone else about it!


F. G.



To Dr. Bernstein and Staff,

Thanks for making my procedure easy and informative. Everyone was great at making the day pass as quickly as possible. Great bedside manners all around!


B. C.




I just wanted to express my sincere gratitude to Dr. Bernstein and the staff for making my experience at your facility as comfortable and pleasant as it was. Everyone who participated in my procedure was courteous, respectful and professional. I realize now that I made the correct choice in making your facility the one for my procedure. I look forward to possibly arranging for a second procedure at your facility. I want to also send a particular thank you out to Dr. Bernstein for arranging a taxi for my trip home.

D. R.



Dear Dr. Bernstein,

This is an overdue thank you for the work you have done for me. Dealing with hair loss is a very private issue, especially when you are a woman dealing with the public. I found that people were always drawn to my receding hairline, rather than looking directly at my eyes. The impact of one hair transplant has remarkably changed this. Your expertise in placing the transplanted hair and creating a new hairline is remarkable. My hair loss is no longer a secret. You helped resolve this for me, and I am very grateful.


J. N.



Hello everyone,

I just wanted to drop you all a line to that you very much before, during and after my procedure. Everyone was extremely nice and professional. I experienced the least amount of pain and discomfort this time. You’re so much further ahead than all the imposters out there! Once again, a big thanks to Dr. Bernstein, Sue, Nancy, Phil etc. (Sorry if I forgot anyone).

Take care, and if you ever come up to Philly for a seminar or something, get in touch and I’ll see you there!


B. D.



Dear Dr. Bernstein,

I want to thank you for taking the time to see me for my consultation in early December. It was a very informative meeting. I have been interested in having a hair transplantation performed for many years, but I have hesitated for many reasons. Finding the right doctor who performs the right procedure has been difficult. I believe that the follicular unit transplantation procedure performed by you would be my best choice. Certainly, I have heard many good things about you, and I congratulate you on the reputation you have established. As a physician, I know that this type of reputation comes only with hard work, superior skill and unquestionable expertise. Unfortunately, only a handful of doctors ever achieve this level.

I will likely schedule my surgery for some time next year. In the meantime, I will continue to use Propecia.

I hope that the holiday season has been a safe and happy one for you and your loved ones. I look forward to seeing you in the OR.


R. L.



Hi Dr. Bernstein,

Sorry I haven’t contacted you earlier it has been 11 months since my hair transplant. Everything is going great I have enclosed some pictures I will send more in the next week. My results look great, I never told anyone, I was a little nervous people would be able to tell, especially considering two weeks after the procedure my wife and I had twins and I had to be at the hospital with no hat on for the first time – no one ever knew. I don’t no if you remember I also had singles after the procedure .

I would like to thank you and your staff for everything you did for me and for going out of your way to make my wife as comfortable as possible during my hair restoration procedure. No doctor has every done as much as you have for me . Especially after the procedure, you answered every email, made numerous phone calls to see how I was doing, prescribed an antibiotic for my shingles.

The picture with me and my daughter is in June 7 months

Thanks for everything.
H. K.



Dear Dr. Bernstein,

Today is the day after my second procedure and I thought I would drop you a note to let you know how satisfied I am with my entire experience with you and your very professional staff.

In 2002, I visited quite a few hair transplant practices before being recommended to you by my dermatologist. I’m certainly glad he made the recommendation. What impressed me about you was the combination of your ongoing dedication to hair restoration research, you commitment to the “artistry” of hair restoration that seemed to be lacking with other practitioners, and your overall level of professionalism as a medical doctor.

After my first procedure a year ago (and my countless questions both before and after the procedure), I, like all of your patients I’m sure, anxiously awaited the results to come to fruition. Needless to say, I was so happy with the results that the second procedure was never in doubt. To your prospective patients, “The hair will grow I say!”, and it is certainly enjoyable to watch new hair flourish after years of the opposite. Perhaps the most “credible” compliment comes from my hairstylist. She has many clients who’ve had hair transplants from their physicians, and she never fails to compliment me (and hence you) on my results in terms of both density and aesthetics that I achieved from just one session.

During both procedures, I was kept completely comfortable by your staff, and to anyone considering hair transplantation, I would describe the process to be painless and the post-op discomfort to be minimal at best. I will be happy to be a reference for you at any time in the future.

Please extend all my sincerest thanks to all who assisted in both procedures – Ruth, Bernice, Jill, Mari, Sandy, Nancy and Sejal (I hope I’m not forgetting anybody). I appreciated all their efforts and consideration towards my comfort, and their enjoyable conversation made the session that much easier as well. Many thanks to you all!

Yours truly,

L. R.



Dear Dr. Bernstein,

I wanted to write to you to let you know how much I appreciate the way in which you and your staff handled my recent hair transplant procedure. The professionalism, courtesy and comfortable attitude that you and your staff exhibited made my experience a real pleasure. Having worked with you in the past I know I can expect the best possible results.

Thank you again for a very comfortable and gratifying day.


A. L.



Dr. Bernstein and Staff,

I can’t tell you how happy I am with the continuing improvement from my repair procedures. Although still only 6-7 weeks from my last visit, I can see a more natural look is developing. The real proof is the favorable comments from family and friends and the less self-conscious feeling when going outside bareheaded. A big THANK YOU.


S. W.



Hello Dr. B,

It has only been 17 short days since my hair transplant repair procedure and I just wanted you to know that thus far I am very pleased with my decision and the work of your group. My scalp is healing rapidly and growth is returning after the graft excision. The burden of the horrible grafts and the reasons that brought me down that road of “bad” hair transplants has been lifted. I feel like I have a new lease on life!!! When I return to New York later in the year I will setup an appointment to consider additional work. Peace be with you!

R. N.



Dear Bernstein Medical,

The medical treatment at your facility was the finest i have ever received, top to bottom. Dr. Bernstein was as pleasant as he was competent. No pain, no side effects, and people couldn’t even tell the next day, that I had a procedure. The staff were all attentive and helpful. Everything stated in the paperwork was accurate to the minutest detail. Plus TV with remote and free lunch! It is no wonder why you are so highly regarded in this industry. Thank you.

G. R.



Dear Dr. Bernstein,

I just wanted to send you a letter of thanks. It’s been one year since my second procedure, and I’m very happy with the results. I came to you after looking onto other companies, and one word came to mind after visiting: integrity. Everything that I was told came to pass. All my questions were answered honestly by the staff and patients. Those staff members who were particularly helpful to me during my procedures were: Bernice, Lisa, Nazia, Phillip and Sejal.

I was never rushed to have a procedure. In fact, I was encouraged to wait and think about the procedure instead of making a quick decision. Another company wanted me to undergo a procedure about a half hour after I walked in the door. I was totally prepared for the procedure and post-op, including time frames for healing and hair growth.

I was so pleased that I recommended you to my brother. He just had his first procedure this month and is very excited about the prospect of having hair on his head again. So was I. So thank you very much for the good work you did and the ethics you practice. It’s very refreshing to deal with such a professional organization.


J. S.



Dear Dr. Bernstein & All Staff Members-

Just a note to thank all of you for your consideration and professionalism exhibited throughout my transplant last Thursday. You’re pleasant but business-like approach made me feel as comfortable as possible with an obviously stressful experience and I thank that to your conscientious and knowledgeable staff.

It was comforting to feel assured that the process was simply part of your routine and yet not just production line surgery. I am not yet sure I can envision the final result of the procedure but I anxiously look forward to the result.

Again, thank you all for your consideration, I wish you all continued success!


D. L.


Updated: 2017-12-11 | Published: 2015-04-30