Dr. Bernstein & Company:

I just wanted to drop you a line to let you know how I am doing. I am eleven days post-op. My scabbing/crusting is totally gone. Tomorrow will be my first day back to work, and I have no concern that my procedure will be detected by my co-workers. I have examined my scalp in the mirror under bright lights and I cannot tell that I had anything done. I have a hard time keeping my hands off of my head and feeling the new growth up there. I know that more than likely they will shed and I will have to be patient for the re-growth to appear. I keep hoping that I will be one of the five percent who retains their implants, but will not be shocked it I am not.

I am thrilled with my decision to go ahead with my procedure, and am even more pleased that I chose you and your staff to do the work. You all made me feel very comfortable on a day that I thought would be very stressful. It was in fact an enjoyable day. Probably a small part of that was attributable to the drugs. But seriously, thanks again and I will be seeing you in ten months for an evaluation. Until then, hairs wishing you all the best (No that was not a spelling mistake, but an attempt at humor)!

Your biggest fan,

P. B.

Dear Dr. Bernstein,

I wanted to thank you once again for the truly remarkable work you performed on the 3rd of January. As usual it was an extremely pleasurable experience and you and your staff went to great lengths to keep me comfortable, happy and amused.

When I reflect on my history (3 full surgeries and a mini plug-excision procedure) it is still awe-inspiring to look back at the original condition (both aesthetically and medically) of my hair/scalp and at the current condition. At the risk of sounding sycophantic you have performed, in my view, nothing short of a miracle and I do not use the phrase lightly when I say, “you have changed my life”. I know that you will continue on your path to supply hair transplant procedures of the highest quality and will also strive to maintain the absolute integrity and credibility that you have made part of your philosophy.

Hopefully, I have had my final surgery (until you can clone my hair!) but I do want to let you know how much I appreciate what you have done for me and that I will continue to support you whenever you need me.

I am enclosing a little something for you and all of your staff as a small token of my appreciation for all you’ve done.

With many thanks,
Best regards,

G. K.

On September nineteenth, I had a transplant procedure at the Fort Lee location. Words cannot adequately express how impressed and pleased I was with the entire experience. From the beginning, with Gina and Priscilla thoroughly preparing me for the procedure, until I departed the Hilton for home, I cannot imagine how things could have run more smoothly.

Dr. Bernstein projects confidence, professionalism and a genuine concern and compassion for the patient. Sadly, these aspects are missing in too many medical experts today. He also has a most pleasant personality. To say that I hold him in the highest esteem just doesn’t seem enough.

Mara and every one of her assistants went beyond the call of duty to make me feel as relaxed and comfortable as possible. They were all quite concerned for my welfare during every moment that I was there. They treated me more like a family member than a patient. I was so pleased with them that I wanted to buy champagne for everyone. Since they still had work to do and I couldn’t drink alcohol for three days after the procedure, I sent flowers the next day.

You have done an outstanding job developing and training the highest quality staff imaginable. I will most likely have a second treatment for my crown area next year if my frontal transplant comes out as well as anticipated. It’s such a relief to know in advance how wonderfully I’ll be treated. I also have several friends and associates who are in need of your services. I guess by now you can figure out who I will be recommending them to. Please don’t ever hesitate to give my name and phone number out to anyone in the New England area that is considering hair transplanting. My wife and I visited several hair replacement companies, read many books and manuals, and viewed informational tapes before deciding on your practice. The research time was well spent.

With utmost respect and appreciation,

D. T.

Dear Dr. Bernstein,

I wanted to write to you to let you know how much I appreciate the way in which you and your staff handled my recent hair transplant procedure. The professionalism, courtesy and comfortable attitude that you and your staff exhibited made my experience a real pleasure. Having worked with you in the past, I know I can expect the best possible results.

Thank you again for a very comfortable and gratifying day.

D. D.

I just wanted to say thanks to you and your staff for the excellent work that you did on me. If you recall, I underwent scar excision of 36 old plugs. The results are great!

I was apprehensive at first, and having to go through three procedures wasn’t exactly thrilling, but in the end the results are incredible. I was finally able to take off the hair piece I’ve been wearing for the past ten years.

Also, thanks for putting me on Propecia. Taking that in connection with Rogaine, I was able to restore a lot of hair. It’s still a little thin in front, but I’m going to give the drugs a few more months and then decide if I should have a session of follicular transplants done.

Thanks again!

W. J.

Dear Dr. Bernstein,

Back in 1984, I began losing my hair at age twenty. As a teen, I barely cared if my hair was combed, so this sudden vanity caught me by surprise. It quickly became difficult to discuss my hair loss with friends, doctors, natural pharmacists, even over the phone. I avoided anyone who had known me before and wasn’t all that excited about meeting anyone new. Secretly, I began responding to newspaper ads touting hair transplantation. The idea sounded simple enough, move some hair from back to front. I made my mind up about having a hair transplant even before meeting a surgeon. I desperately wanted it over with fast so (at age 20); I wouldn’t have to worry about hair loss anymore. I remember looking in the mirror and thinking that even if the procedure doesn’t come out perfect, I couldn’t look worse than I do now. The only thing I knew for sure was that I didn’t want to wear a wig. With few resources back then, I had only the salesmen and their before and after brochures. After several consultations, I chose a hair transplant clinic in Union, New Jersey, mostly because of the ample free parking behind the building. I had my first procedure, and then my second…Every six months I returned like a lamb to the slaughter

After six “transplants” and two scalp reductions with their doctor my head looked like a freak from a Halloween catalog. What did I just do to myself?! I couldn’t possibly let anyone see me now. After all that pain and financial…! Now I HAD to get a hairpiece. In June of 1990, I began to wear a “hair replacement system” to cover my sins. Constantly reminded by the itchy plugs underneath, I would attempt to scratch…and I was often afraid that the “unit” would fall off. I stopped playing softball (and most other sports), I stopped swimming in the ocean, no more water slides… I was a miserable old man at age 26.

Not much changed for the next eight years. Sometimes I would wonder what if anything had evolved in the technology of hair restoration. Once the internet, I was able to periodically keep up. Around 1997, I noticed that some surgeons were now attempting to fix older transplants. I visited one such doctor in my neighborhood. Embarrassed, I would not even remove my hat until the doctor was in the examining room. Virtually no one ever saw my head without a hairpiece. The doctor could clearly see how my badly transplanted hairs were growing backwards and the wrong direction. He tried to convince me that he could help but according to him it would be up to me to train the hair to grow in whatever direction I wanted. Now, even more confused, I actually went back to see the doctor that did the surgery to ask him, what do I do now? I figured if all his patients turned out like me, he would know where to send them for help. The doctor was basically in denial and wanted to know if I would be interested in seeing some new patient photos and hearing about his discounts. At this point I figured it was undoubtedly my destiny to look like… forever.

By 2000, I discovered a newsgroup called alt.Baldspot. I remember posting a message asking if any surgeons in New York or New Jersey specialize in transplant repairs. Someone responded with your name and phone number. I came in for a free consultation. I was somewhat surprised to meet you while you were just finishing a transplant. I met your patient and thought his head looked unbelievably good and clean for someone who just finished hours of surgery. You asked me what my goal was and I explained to you that my goal was simple; to go about life without anything covering my head except perhaps some natural looking hair. I didn’t need to look twenty something, but no more freak. You explained that most of my “donor area” had been used up by the prior procedures and that could keep me from ever reaching my goal but you said that you could help. You said that we would need to first remove the old plugs and re-transplant them. You made me realize that these old plugs are most of what is available to me now as “donor area”. You explained that each early procedure would consist of removal of as many old plugs as possible and re-transplanting as many new hairs as possible.

You went on to say that these reversal “Graft excision” procedures were essential because you would be unable to camouflage the plugs from the previous hair transplants because of their size and position. You basically left me with the impression that once enough old plugs were out, we could then do a real hair transplant and only after that would I really notice significant improvement and possibly realize my dream. You admitted that although you could help me, I was far from a perfect candidate, as so much hair had been wasted in the prior procedures. You concluded our consultation by painfully reminding me again that I certainly won’t have much density and I may run out of donor area before we finish. You would not commit to how many preliminary graft excision procedures I would need to remove all the plugs. I left your office with some mixed emotions but totally confident that you were the surgeon I was looking for. I was not totally sure if I could go through it all over again. Did I still have the patience, the discipline, the energy for recovery, the potential for disappointment? Bitter and depressed from ten years of a wig, was I in too much of a hurry again? Should I wait for hair cloning?

In May of 2001, I scheduled my first graft excision with your office. Sandy, Sejal and Bernice assisted you. You and the staff were extremely focused and kept me courageous and calm. There was really no pain other than the mild discomfort of the anesthesia. I could have easily driven home afterwards although I had a friend along. The recovery was fast, and the healing was incredible. But, obviously I needed more plugs removed. So I scheduled a second procedure. This time I drove myself home (about an hour ride) and again excellent recovery. I certainly never needed to take the prescription pain pills. In November of 2004 I had completed many more graft excisions, was I ready for my first real transplant? Two days after Election Day 2004, I drove to your Fort Lee hair transplant clinic for a scheduled appointment not knowing for sure if would be receiving a transplant or another graft excision.

You examined me in the morning and we decided that today was the day! Even with my limited donor supply you were able to painlessly extract a strip which produced about 1300 wonderful new grafts. I drove myself home no problem after the transplant. Other than the first night trying to sleep, easy recovery; certainly no prescription pain killers.

The grafts began to slowly grow over the next several weeks and months and as they began to mature, I slowly started to notice a human being in the mirror. Almost all the old plugs are gone and 10 scars are visible where the old work had been. February 3, 2005, was my son’s fifth birthday party and my day of follicular freedom! The first time my head was proudly visible in public since 1990. I actually had to go out and purchase a comb! Looking back now, its amazing how everything you said, came true – even better than expected. Fortunately, I have enough donor area left for another small procedure because there is more that we could do. There is NO more that MUST be done. No amount of thanks could ever…You have rescued me from a twenty-year recurring nightmare. This letter of thanks is the least I can offer. I am 40 years old now and this will be my first REAL spring and summer in over 20 years. I feel like I’m in my twenties right now. Water slides, I even joined a softball league. Thanks to you and your warm and wonderful staff. Even when you had visiting surgeons alongside you, I found them to be extremely professional. As for the first doctor, he is still practicing, I’m thinking of paying him a special visit. Best Regards,

S. D.

Dr. Bernstein,

First of all, I have never said thank you for the incredible job that you did with me. I think I had my procedure done in late 2001 and it has worked out incredibly, incredibly well. I remember how nervous I was sitting in the waiting room the day of my procedure. But it ended up very well and one of the best decisions that I ever made. The biggest thing it did for me was stop me from obsessing over losing my hair anymore.

When I had it done you told me that there was a 50/50 chance that I wouldn’t need a 2nd procedure. Well you are pretty on, because I could continue to leave the way that it is after one procedure (it looks very natural) but I do want to have a follow up procedure done. I just haven’t gotten around to it. I had set goals for timelines to have it done.

I will contact your staff and schedule an appointment.

I don’t know if I had your email before and this was a convenient way to thank you.

H. D.

Dr. Bernstein,

In a day and age when kindness is thinning out faster than my hair, I wanted to thank you for your kindness in seeing me and providing the prescription for Proscar on the spot, just like that.

Thank you and see you in a year!

K. L.

Just a note of Thanks!

Dr. Bernstein,

It’s been a week and 3 days since my hair transplant procedure, and I just wanted to say thank you for everything. From scheduling my consultation and my procedure a day apart, to covering my stay at a rather nice hotel, you made this as trouble-free as possible. My consultation with you was brief and to the point; although I failed to bring my list of questions, you were very honest and helpful with your advice.
Your staff was great, and their laid-back demeanor really made me feel at ease.

I’m still using the shampoo and sponge you provided as per my aftercare instructions. The shampoo has not dried my scalp out at all: if anything its keeping my hair somewhat oily.

If these questions would be better addressed to another one of your staff I apologize. I mainly just wanted to say thank you for everything and I look forward to seeing you again for a follow-up evaluation a year from now.

Thanks again,

C. K.

Hi Doctor B,

How are you?

I just wanted to tell you that my hair looks great after one year! I just got back from Brazil! My girlfriend in Brazil ran her hands in my hair without knowing that I had a hair transplant – it is so cool! That means my hair looks awesome! Thanks to you! I have to schedule an appointment with you so that you can see my great results. Hey Dr. B, I even look good on pictures!

Truly yours,

D. N.

Dear Dr. Bernstein,

We would like to thank you for your kindness, support and professionalism the day or the surgery. It’s hard to find such of quality and professional team of people.

Thank you very much!

P. B.

Hello,

I just wanted to express my sincere gratitude to Dr. Bernstein and the staff for making my experience at your facility as comfortable and pleasant as it was. Everyone who participated in my procedure was courteous, respectful and professional. I realize now that I made the correct choice in making your facility the one for my procedure. I look forward to possibly arranging for a second procedure at your facility. I want to also send a particular thank you out to Dr. Bernstein for arranging a taxi for my trip home.

D. R.

Hi Dr. Bernstein,

Sorry I haven’t contacted you earlier it has been 11 months since my hair transplant. Everything is going great I have enclosed some pictures I will send more in the next week. My results look great, I never told anyone, I was a little nervous people would be able to tell, especially considering two weeks after the procedure my wife and I had twins and I had to be at the hospital with no hat on for the first time – no one ever knew. I don’t no if you remember I also had singles after the procedure .

I would like to thank you and your staff for everything you did for me and for going out of your way to make my wife as comfortable as possible during my hair restoration procedure. No doctor has every done as much as you have for me . Especially after the procedure, you answered every email, made numerous phone calls to see how I was doing, prescribed an antibiotic for my shingles.

The picture with me and my daughter is in June 7 months

Thanks for everything.
H. K.

Hello Dr. B,

It has only been 17 short days since my hair transplant repair procedure and I just wanted you to know that thus far I am very pleased with my decision and the work of your group. My scalp is healing rapidly and growth is returning after the graft excision. The burden of the horrible grafts and the reasons that brought me down that road of “bad” hair transplants has been lifted. I feel like I have a new lease on life!!! When I return to New York later in the year I will setup an appointment to consider additional work. Peace be with you!

Sincerely,
R. N.

Dear Dr. Bernstein:

I continue to be exceptionally pleased with the results of your fine work. It was very disturbing to me to watch my appearance change so drastically when I started losing my hair in my thirties. Wearing a hair piece for several years did return my appearance to what I thought it should be but was a constant source of anxiety and required time and money consuming maintenance to have it continue to look its best. And even then, I knew that people could tell that I was “wearing” hair and not growing it.

Choosing surgery was easy, but choosing a hair restoration surgeon was not. I’m glad that I did my homework and I’m more than glad that I chose a very professional and detailed oriented person such as yourself to perform my hair transplants. Both procedures went smoothly and your staff was exceptional in their support and kindness. I just celebrated my 50th birthday last month and certainly have other age related anxieties but hair loss is not one of them. My hair looks great, natural and even though more of it is gray, all that it requires is a haircut once a month.

Sincerely,
O. A.