Robotic Hair Transplants & Hair Restoration
110 East 55th Street, New York, NY
Contact Us: 212-826-2400
About Bernstein Medical

Read letters patients have sent to us after their FUT or FUE surgical hair transplant procedure. Some of these patients have before and after pictures in our Hair Transplant Photos galleries. Those patients’ letters link to their photosets.

Note: In some states in the USA (i.e., New York, Illinois, Texas) testimonial advertising is not allowed in medicine. If you live in a jurisdiction which does not allow testimonial advertising in medicine, please skip this section.


Dear Dr. Bernstein,

Back in 1984, I began losing my hair at age twenty. As a teen, I barely cared if my hair was combed, so this sudden vanity caught me by surprise. It quickly became difficult to discuss my hair loss with friends, doctors, natural pharmacists, even over the phone. I avoided anyone who had known me before and wasn’t all that excited about meeting anyone new. Secretly, I began responding to newspaper ads touting hair transplantation. The idea sounded simple enough, move some hair from back to front. I made my mind up about having a hair transplant even before meeting a surgeon. I desperately wanted it over with fast so (at age 20); I wouldn’t have to worry about hair loss anymore. I remember looking in the mirror and thinking that even if the procedure doesn’t come out perfect, I couldn’t look worse than I do now. The only thing I knew for sure was that I didn’t want to wear a wig. With few resources back then, I had only the salesmen and their before and after brochures. After several consultations, I chose a hair transplant clinic in Union, New Jersey, mostly because of the ample free parking behind the building. I had my first procedure, and then my second…Every six months I returned like a lamb to the slaughter

After six “transplants” and two scalp reductions with their doctor my head looked like a freak from a Halloween catalog. What did I just do to myself?! I couldn’t possibly let anyone see me now. After all that pain and financial…! Now I HAD to get a hairpiece. In June of 1990, I began to wear a “hair replacement system” to cover my sins. Constantly reminded by the itchy plugs underneath, I would attempt to scratch…and I was often afraid that the “unit” would fall off. I stopped playing softball (and most other sports), I stopped swimming in the ocean, no more water slides… I was a miserable old man at age 26.

Not much changed for the next eight years. Sometimes I would wonder what if anything had evolved in the technology of hair restoration. Once the internet, I was able to periodically keep up. Around 1997, I noticed that some surgeons were now attempting to fix older transplants. I visited one such doctor in my neighborhood. Embarrassed, I would not even remove my hat until the doctor was in the examining room. Virtually no one ever saw my head without a hairpiece. The doctor could clearly see how my badly transplanted hairs were growing backwards and the wrong direction. He tried to convince me that he could help but according to him it would be up to me to train the hair to grow in whatever direction I wanted. Now, even more confused, I actually went back to see the doctor that did the surgery to ask him, what do I do now? I figured if all his patients turned out like me, he would know where to send them for help. The doctor was basically in denial and wanted to know if I would be interested in seeing some new patient photos and hearing about his discounts. At this point I figured it was undoubtedly my destiny to look like… forever.

By 2000, I discovered a newsgroup called alt.Baldspot. I remember posting a message asking if any surgeons in New York or New Jersey specialize in transplant repairs. Someone responded with your name and phone number. I came in for a free consultation. I was somewhat surprised to meet you while you were just finishing a transplant. I met your patient and thought his head looked unbelievably good and clean for someone who just finished hours of surgery. You asked me what my goal was and I explained to you that my goal was simple; to go about life without anything covering my head except perhaps some natural looking hair. I didn’t need to look twenty something, but no more freak. You explained that most of my “donor area” had been used up by the prior procedures and that could keep me from ever reaching my goal but you said that you could help. You said that we would need to first remove the old plugs and re-transplant them. You made me realize that these old plugs are most of what is available to me now as “donor area”. You explained that each early procedure would consist of removal of as many old plugs as possible and re-transplanting as many new hairs as possible.

You went on to say that these reversal “Graft excision” procedures were essential because you would be unable to camouflage the plugs from the previous hair transplants because of their size and position. You basically left me with the impression that once enough old plugs were out, we could then do a real hair transplant and only after that would I really notice significant improvement and possibly realize my dream. You admitted that although you could help me, I was far from a perfect candidate, as so much hair had been wasted in the prior procedures. You concluded our consultation by painfully reminding me again that I certainly won’t have much density and I may run out of donor area before we finish. You would not commit to how many preliminary graft excision procedures I would need to remove all the plugs. I left your office with some mixed emotions but totally confident that you were the surgeon I was looking for. I was not totally sure if I could go through it all over again. Did I still have the patience, the discipline, the energy for recovery, the potential for disappointment? Bitter and depressed from ten years of a wig, was I in too much of a hurry again? Should I wait for hair cloning?

In May of 2001, I scheduled my first graft excision with your office. Sandy, Sejal and Bernice assisted you. You and the staff were extremely focused and kept me courageous and calm. There was really no pain other than the mild discomfort of the anesthesia. I could have easily driven home afterwards although I had a friend along. The recovery was fast, and the healing was incredible. But, obviously I needed more plugs removed. So I scheduled a second procedure. This time I drove myself home (about an hour ride) and again excellent recovery. I certainly never needed to take the prescription pain pills. In November of 2004 I had completed many more graft excisions, was I ready for my first real transplant? Two days after Election Day 2004, I drove to your Fort Lee hair transplant clinic for a scheduled appointment not knowing for sure if would be receiving a transplant or another graft excision.

You examined me in the morning and we decided that today was the day! Even with my limited donor supply you were able to painlessly extract a strip which produced about 1300 wonderful new grafts. I drove myself home no problem after the transplant. Other than the first night trying to sleep, easy recovery; certainly no prescription pain killers.

The grafts began to slowly grow over the next several weeks and months and as they began to mature, I slowly started to notice a human being in the mirror. Almost all the old plugs are gone and 10 scars are visible where the old work had been. February 3, 2005, was my son’s fifth birthday party and my day of follicular freedom! The first time my head was proudly visible in public since 1990. I actually had to go out and purchase a comb! Looking back now, its amazing how everything you said, came true – even better than expected. Fortunately, I have enough donor area left for another small procedure because there is more that we could do. There is NO more that MUST be done. No amount of thanks could ever…You have rescued me from a twenty-year recurring nightmare. This letter of thanks is the least I can offer. I am 40 years old now and this will be my first REAL spring and summer in over 20 years. I feel like I’m in my twenties right now. Water slides, I even joined a softball league. Thanks to you and your warm and wonderful staff. Even when you had visiting surgeons alongside you, I found them to be extremely professional. As for the first doctor, he is still practicing, I’m thinking of paying him a special visit. Best Regards,

S. D.



I found you to have an extremely knowledgeable staff. I was treated with dignity and respect throughout the process. The character, skill and integrity of Dr. Bernstein and his entire staff was evident from start to finish.

It took me many, many years to finally have this procedure. I could not be more satisfied with my entire experience.

Thank you.

O. Z.



Dear Dr. Bernstein,

It’s a little more than a week since my transplant procedure, and I didn’t want any more time to pass without writing to compliment you and your entire staff for making the entire experience a pleasant one for me. While I am anxiously awaiting the growth of my hair and wonder how I will ultimately look, I must tell you that if the professionalism exhibited by you and the members of your staff are any indication of what the final result will be, then I know I have nothing to worry about.

From the moment I called your office last September to make my initial consultation and spoke to your receptionist and then finally meeting you and seeing the results of your work firsthand I have felt I made the right decision to literally put myself, rather my scalp and my hair in your hands so to speak.

For those of us sitting on the other side of the doctor’s desk contemplating hair transplant surgery, the decision is fraught with doubt and anxiety, not to mention thoughts of the expense of it all and the many questions that one has to weigh in their mind before making a decision. Does the expense justify the result? Will the experience be painful and uncomfortable? Will I be treated as an individual or just another patient folder in a filing cabinet?

I can honestly say under your care and that of your staff to assuage any doubts I may have had, I am certain I will have made the right decision.

My thanks to you and your team again for making me feel relaxed, treating me so well and for making me feel #1 in your book from Day One.

Until I see you again in 240 days for my follow-up visit, I remain…

Most sincerely,

S. S.



Dear Dr. Bernstein,

Just wanted to thank you very much for your honesty and for the excellent surgery performed by you and your staff of professional people. I felt like it was part of my own family taking care of me. Thanks a lot.

G. A.



Dear Dr. Bernstein,

I am pleased to send you a progress report on my May 7th procedure.

Looking in the mirror on the third day after surgery I could see the craftsmanship of the careful graft pattern placement.

On the right side it is now difficult to see the donor scar to apply my daily application of aloe vera gel. On the left side there are only two 3 mm scabs remaining.

Finally, it surprises me that there are so many singles and 2-shaft sets in front that are 1 to 1.3 cm long already.

THANK YOU for these impressive early results. I am looking forward to being VERY impressed in two or three more months.


H. R.



Dr. Bernstein,

First of all, I have never said thank you for the incredible job that you did with me. I think I had my procedure done in late 2001 and it has worked out incredibly, incredibly well. I remember how nervous I was sitting in the waiting room the day of my procedure. But it ended up very well and one of the best decisions that I ever made. The biggest thing it did for me was stop me from obsessing over losing my hair anymore.

When I had it done you told me that there was a 50/50 chance that I wouldn’t need a 2nd procedure. Well you are pretty on, because I could continue to leave the way that it is after one procedure (it looks very natural) but I do want to have a follow up procedure done. I just haven’t gotten around to it. I had set goals for timelines to have it done.

I will contact your staff and schedule an appointment.

I don’t know if I had your email before and this was a convenient way to thank you.

H. D.



Dear Doctor and Staff,

Today I have a few minutes to write you and thought you would appreciate my thoughts. It’s been two days since my surgery and although I’ve had a little amount of pain in the rear suture area I feel fine. I didn’t need to use the drugs given or even any Tylenol or anything of that nature. I’ve showered four times so far being very careful patting the special shampoo your office gave into my new transplanted area. Although it is still like little red dots they seem to be fading to normal color already and it feels great to have all these little hairs where there were none!

As for your staff – I was made very comfortable and enjoyed their company. They made a possible unpleasant experience seem natural and respectable. I hope they enjoyed the cookies, tea and coffee I brought them. You should be proud of the polite and respectful way they treat your patients.

I just wanted to say thanks to you and your staff. This coming week I’ll see you all for my post checkup, and I can say I finally feel confident I’ll have my hair back.


B. B.



Dear Dr. Bernstein,

I am writing to let you know what a pleasant experience I had with my surgery. I wanted to thank you and your wonderful staff for their attention, professionalism and work ethics. They were not only impressive but also therapeutic for a nervous client such as myself. Thanks again for a job well done. I would tip my hat to you, but I WILL NOT BE WEARING ONE EVER AGAIN!


S. M.



Dear Dr. Bernstein and Your Wonderful Staff,

We can’t thank you enough for the eight hours that we spent together. The warmth and support not to mention Italian and Chinese food really got us through what we thought would be a much more difficult day! We’re looking forward to seeing some really fantastic results! Thanks again!

K. D.



Dr. Bernstein,

In a day and age when kindness is thinning out faster than my hair, I wanted to thank you for your kindness in seeing me and providing the prescription for Proscar on the spot, just like that.

Thank you and see you in a year!

K. L.



Dr. Bernstein and Staff,

A month has flown by since my hair transplant and if I had only known what a breeze it would be, I would have met you all a year ago : I know you all have heard a million times how magnificent you all are, I have to tell you as well. I would like to express my sincere appreciation for your kind and professional service that was provided to me. From the initial moment of making my appointment for the consultation to the actual procedure, I truly appreciate the caring and patience you all showed me. I am so grateful that I was able to have the transplant done with the best!

Thanks again,

W. K.



Did you hear the one about the bald doctor that grew his hair back? Well it’s no joke, but we’ll get back to this part of my story later. Let me start by stating the obvious; losing my hair was a long, slow, steadily painful process that began in my late twenties and continued into my forties.

During that time, I became increasingly preoccupied with this dramatic change in my physical appearance and the accompanying emotional toll. I was not a happy camper. Thus began the quixotic quest for the fulfillment of my impossible dream, to grow hair on my head. Over the course of twenty odd years, I explored every conceivable type of treatment for my “problem”. I even tried some of the more weird “remedies” marketed on TV and over the net. I must confess that I always needed up feeling like Don Quixote, somewhat defeated at being scalped by a windmill, but relentless in my quest.

Now back to the bald doctor. He happens to be my family physician and a rather conservative medical professional. I came in for my annual and I noticed that he had hair on his head, and it was his own Hair! I could hardly contain my amazement. “How in the world did you grow your hair back?” I asked. That’s when he gave me the scoop on Dr. Robert Bernstein. He basically told me that he had done a lot of research on hair restoration over the years. He explained that the doctor had created a technique (Follicular Unit Transplantation) that could achieve excellent medical and cosmetic results. The irrefutable evidence was sitting right in front of me. My doctor gave me the phone number and suggested that I attend one of their seminars.

I was immediately impressed by their customer service. I received prompt and detailed information on their services. More importantly, when I attended their seminar, Dr. Bernstein conducted it. He made clear that he was the surgeon in charge and that he and his team had an uncompromising commitment to safety and quality results. Then he actually allowed us to observe the procedure in progress. It was, to put it mildly, impressive.

Equally impressive was the genuine enthusiasm of the patients who had undergone the procedure and were present to answer questions. I made my decision. Dr. Bernstein and his medical team performed the surgery. It was quick, clean and remarkably comfortable. Eight months later I had hair on my head that looked like it belonged there. That was just the beginning of the benefits that I’ve reaped from my hair restoration.

Restoring my hair has contributed greatly to my well being in three major ways. Mentally, it has relieved me of the daily frustration of obsessing about being bald. What I think about now is how I can improve on other aspects of my health and physical appearance. Emotionally, I feel more positive and optimistic about life and that has translated into a more relaxed attitude towards my daily social interactions. Finally, and most importantly, I just look better physically. He has put me on a track to look good and I plan to stay on that track.

I want to thank Dr. Bernstein and the entire organization for their pioneering work in the field of hair restoration. I’m also grateful for the integrity and commitment to excellence they bring to their work. It has made a positively enduring difference in my life.


N. M.



Dear Dr. Bernstein,

I would like to thank you and your staff for the professionalism that was displayed during my procedure. My hair loss has been a distraction in my life over the last several years. I was very apprehensive about the hair transplant industry in general. There seems to always be inconsistencies regarding this industry, making it even more of an emotional impact on the patient’s decision, and commitment to find the right physician for a hair transplant.

It is apparent that you, along with your staff are truly motivated to make sure everything is done for the patient. Being a Paramedic, I was impressed with the treatment that I received. Your bedside manner is a true testament to you as a person and physician. I am typing this letter 3 days after my procedure of 1,900 grafts. I am very anxious to see the results during the months ahead, and am confident that I will be pleased with the results.

I look forward to seeing you again for my follow up visit in eight months, until then please extend my gratitude to your entire staff. Have a great summer.


M. B.



Dear Dr. Bernstein and Staff,

I am writing to thank you and your staff for your caring and support during my procedure on July 26th. You and your medical assistants contribute tremendously in helping me.

Thanks again.

K. M.



Just a note of Thanks!

Dr. Bernstein,

It’s been a week and 3 days since my hair transplant procedure, and I just wanted to say thank you for everything. From scheduling my consultation and my procedure a day apart, to covering my stay at a rather nice hotel, you made this as trouble-free as possible. My consultation with you was brief and to the point; although I failed to bring my list of questions, you were very honest and helpful with your advice.
Your staff was great, and their laid-back demeanor really made me feel at ease.

I’m still using the shampoo and sponge you provided as per my aftercare instructions. The shampoo has not dried my scalp out at all: if anything its keeping my hair somewhat oily.

If these questions would be better addressed to another one of your staff I apologize. I mainly just wanted to say thank you for everything and I look forward to seeing you again for a follow-up evaluation a year from now.

Thanks again,

C. K.


Updated: 2017-12-11 | Published: 2015-04-30