Robotic Hair Transplants & Hair Restoration
110 East 55th Street, New York, NY
Contact Us: 212-826-2400
About Bernstein Medical

Read letters patients have sent to us after their FUT or FUE surgical hair transplant procedure. Some of these patients have before and after pictures in our Hair Transplant Photos galleries. Those patients’ letters link to their photosets.

Note: In some states in the USA (i.e., New York, Illinois, Texas) testimonial advertising is not allowed in medicine. If you live in a jurisdiction which does not allow testimonial advertising in medicine, please skip this section.

 

Did you hear the one about the bald doctor that grew his hair back? Well it’s no joke, but we’ll get back to this part of my story later. Let me start by stating the obvious; losing my hair was a long, slow, steadily painful process that began in my late twenties and continued into my forties.

During that time, I became increasingly preoccupied with this dramatic change in my physical appearance and the accompanying emotional toll. I was not a happy camper. Thus began the quixotic quest for the fulfillment of my impossible dream, to grow hair on my head. Over the course of twenty odd years, I explored every conceivable type of treatment for my “problem”. I even tried some of the more weird “remedies” marketed on TV and over the net. I must confess that I always needed up feeling like Don Quixote, somewhat defeated at being scalped by a windmill, but relentless in my quest.

Now back to the bald doctor. He happens to be my family physician and a rather conservative medical professional. I came in for my annual and I noticed that he had hair on his head, and it was his own Hair! I could hardly contain my amazement. “How in the world did you grow your hair back?” I asked. That’s when he gave me the scoop on Dr. Robert Bernstein. He basically told me that he had done a lot of research on hair restoration over the years. He explained that the doctor had created a technique (Follicular Unit Transplantation) that could achieve excellent medical and cosmetic results. The irrefutable evidence was sitting right in front of me. My doctor gave me the phone number and suggested that I attend one of their seminars.

I was immediately impressed by their customer service. I received prompt and detailed information on their services. More importantly, when I attended their seminar, Dr. Bernstein conducted it. He made clear that he was the surgeon in charge and that he and his team had an uncompromising commitment to safety and quality results. Then he actually allowed us to observe the procedure in progress. It was, to put it mildly, impressive.

Equally impressive was the genuine enthusiasm of the patients who had undergone the procedure and were present to answer questions. I made my decision. Dr. Bernstein and his medical team performed the surgery. It was quick, clean and remarkably comfortable. Eight months later I had hair on my head that looked like it belonged there. That was just the beginning of the benefits that I’ve reaped from my hair restoration.

Restoring my hair has contributed greatly to my well being in three major ways. Mentally, it has relieved me of the daily frustration of obsessing about being bald. What I think about now is how I can improve on other aspects of my health and physical appearance. Emotionally, I feel more positive and optimistic about life and that has translated into a more relaxed attitude towards my daily social interactions. Finally, and most importantly, I just look better physically. He has put me on a track to look good and I plan to stay on that track.

I want to thank Dr. Bernstein and the entire organization for their pioneering work in the field of hair restoration. I’m also grateful for the integrity and commitment to excellence they bring to their work. It has made a positively enduring difference in my life.

Sincerely,

N. M.

#46


 

Dear Dr. Bernstein,

I would like to thank you and your staff for the professionalism that was displayed during my procedure. My hair loss has been a distraction in my life over the last several years. I was very apprehensive about the hair transplant industry in general. There seems to always be inconsistencies regarding this industry, making it even more of an emotional impact on the patient’s decision, and commitment to find the right physician for a hair transplant.

It is apparent that you, along with your staff are truly motivated to make sure everything is done for the patient. Being a Paramedic, I was impressed with the treatment that I received. Your bedside manner is a true testament to you as a person and physician. I am typing this letter 3 days after my procedure of 1,900 grafts. I am very anxious to see the results during the months ahead, and am confident that I will be pleased with the results.

I look forward to seeing you again for my follow up visit in eight months, until then please extend my gratitude to your entire staff. Have a great summer.

Sincerely,

M. B.

#10


 

Dear Dr. Bernstein and Staff,

I am writing to thank you and your staff for your caring and support during my procedure on July 26th. You and your medical assistants contribute tremendously in helping me.

Thanks again.

K. M.

#70


 

Just a note of Thanks!

Dr. Bernstein,

It’s been a week and 3 days since my hair transplant procedure, and I just wanted to say thank you for everything. From scheduling my consultation and my procedure a day apart, to covering my stay at a rather nice hotel, you made this as trouble-free as possible. My consultation with you was brief and to the point; although I failed to bring my list of questions, you were very honest and helpful with your advice.
Your staff was great, and their laid-back demeanor really made me feel at ease.

I’m still using the shampoo and sponge you provided as per my aftercare instructions. The shampoo has not dried my scalp out at all: if anything its keeping my hair somewhat oily.

If these questions would be better addressed to another one of your staff I apologize. I mainly just wanted to say thank you for everything and I look forward to seeing you again for a follow-up evaluation a year from now.

Thanks again,

C. K.

#92


 

August 17, 2001

Dear Dr. Bernstein,

I am writing to thank you for all you have done for me. When I came to see you I must admit I was not too optimistic. I didn’t believe anyone could really undo the damage of my previous hair transplant operations which left my hairline “pluggy” and looking like the punch line of one of those late night comedian’s jokes.

During our first meeting, I became cautiously optimistic that I had found the doctor who could really help me. After an examination you described a plan of action specifically designed for me. It included plug removal to get rid of the most egregious of them and then two hair transplant operations using grafts of no more than one, two or three hairs to fill in and effect a natural appearance. Even the plugs removed would be divided into these kinds of smaller grafts and put them back, not wasted! (I had never even heard of or thought about plug removal so this alone encouraged me.)

After the first plug removal procedure I was very happy at how much better I already looked – a fact which took me completely by surprise. Each of the subsequent plug removal procedures produced similar results. Then I was ready for the first of the two hair transplant operations.

Two weeks ago, when I removed the bandage the day after my first hair transplant operation, I was amazed by what I saw. Single, two or three hair grafts filled in between, in front of and behind those smaller original plugs promising a very natural look when they begin to grow. You had described this to me at our first meeting but seeing it was still amazing.

Until now I have not mentioned that I had little hair on top of my head. After this first hair transplant operation these smaller grafts now were placed in a very natural and filling way nearly to the back of my head. Clearly, you are the best in your field of medicine. You have a rare talent and my only regret is not having found you many years sooner.

You have assembled a staff that I believe is second to no other doctor’s office. A prospective patient’s first call to the office begins with a conversation with the very professional, friendly and informative Nazia. Lisa, Nancy, Phillip and Bernice assisted you when you did my hair transplant operation. Each of them were solicitous and encouraging throughout the procedure and clearly genuine in their concern for the patient’s comfort and anxious to relieve any anxiety. They are a great asset to you. Other staff members not directly involved in my procedure nevertheless stopped in to say hello and offer encouragement. I feel very comfortable and at home in your office because of them. I look forward to coming back. Thank you for everything.

Sincerely,

W. R.

#52


 

Dear Robert Bernstein, MD & Staff:

I am writing to you to express my sincere appreciation for your kind and professional service that was provided to me on September 8th. From my initial consultation through the completion of the procedure, I was treated with the utmost care and respect. My wife and I cannot tell you enough how much your treatment and care meant to us.

In today’s world, one does not expect the treatment that is provided by you and your staff. Everything from a wonderful lunch to movies and interesting conversation with the staff kept the entire day a joy. Your entire way of providing service to clients is truly designed with their best interests at heart.

My wife and I wish you and your staff all the best in the future. With your care and understanding, you and your staff deserve only the very best.

Sincerely,

B. M.

#16


 

Dear Dr. Bernstein,

Thank you very much. You are not only a good surgeon, but a kind and caring person. You really care about your patients. I really appreciate that.

Thanks again,

A. A.

#74


 

Hi Doctor B,

How are you?

I just wanted to tell you that my hair looks great after one year! I just got back from Brazil! My girlfriend in Brazil ran her hands in my hair without knowing that I had a hair transplant – it is so cool! That means my hair looks awesome! Thanks to you! I have to schedule an appointment with you so that you can see my great results. Hey Dr. B, I even look good on pictures!

Truly yours,

D. N.

#94


 

Dear Dr. Bernstein:

When someone you know goes out of their way to help you; a wonderful feeling is experienced. When a total stranger helps someone in need; that wonderful experience becomes so much more meaningful.

For over three years I have put off having this fix done, firstly I was afraid I would find the wrong doctor – like I did with my first one, but the main reason was the cost. Having not worked since 2007, I found the expense much too great. So I put it off but the stress of what was on my head finally got to me and I had to do something.

So I did some research and was led to you. I first want to thank your wonderful staff. You have a great team and I am sure you are proud of them and what you have created. They had the perfect combination of professionalism mixed with humor, undoubtedly gleaned from you.

The true reason for this note though is to thank you for your unbelievable generosity with me. You understood my situation and in the end gave me extra grafts over what we had discussed. I am truly overwhelmed by you amazing munificence and have thought daily about the gift you gave me to make this surgery as successful as it could be.

Of course presently I have no idea what it will look like, but am certain that I will be able to remove my hat with confidence, something I have not been able to do for years. I have never had a hero in my life, but I do now. I truly appreciate your benevolence.

So thank you for your generosity, your kindness, your understanding, and the willingness to help a stranger in need!

Fondly,

S. C.

#134


 

Dear Staff,

Thank you for being so good. Twenty years ago I had a hair transplant. Since then I avoided people. I am ashamed to say I have too much false pride. In public with Barbie doll like hair that I asked for, (the worst part) has been the equivalent of a severe toothache. I just could not be myself.

A side effect of my graves disease is bulging of the eyes, which does not embarrass me. I accept that I have no control over this condition.

Today, the day after my procedure, there is no discomfort. I look in the mirror and am amazed at the quality results. To me you folks did the impossible. I have no words for how grateful I am. To say thank you is a drop in the bucket.

The entire crew worked with the precision of a Swiss watch. All members were very talented and it was obvious to me all took pride in their work.

Dr. Bernstein listened to me and gave me his expert advice. Erlene placed grafts hour after hour with great patience and expertise. Sandy worked tireless on the grafts, always making me feel I was safe and in good hands.

The great sandwich I had during surgery to the enjoyable movie and music and especially the conversation with a group of good people was a pleasure.

Life is great, not always fair. Thank you.

Respectfully,

G. J.

#32


 

Dear Dr. Bernstein,

It was a pleasure meeting with you on Wednesday. We appreciated the amount of quality time you shared with us along with your honesty and guidance. Thank you for extending professional courtesy to me. We were very impressed with your art and I am learning towards you creating a masterpiece for me.

Sincerely,

M. R.

#17


 

Dear Dr. Bernstein,

I am happy to have traveled so many thousand miles to be operated on by you and want to thank you and the whole staff for making me feel so comfortable.

I wish you the best, a merry Christmas and a happy new year.

Warmest regards,

G. G.

P.S. Please give my greetings and wishes to the staff members.

#76


 

Dear Dr. Bernstein,

We would like to thank you for your kindness, support and professionalism the day or the surgery. It’s hard to find such of quality and professional team of people.

Thank you very much!

P. B.

#97


 

I had the honor of meeting Dr. Bernstein and his staff for my consultation appointment. I want to thank you for your professionalism and for a wonderful consultation. Dr. Bernstein was caring, honest and committed to his patient care. Unfortunately, 3 years ago, I had a hair transplantation procedure from a “Big Name” company that does not look after the patient’s best interest and pays top dollar for marketing! Fortunately, I have Dr. Bernstein to fix what went wrong in my prior procedure. Thank you Dr. Bernstein!

Best,

E. O.

#135


 

Dear Dr. Bernstein,

This letter is somewhat different from the ones I read in your waiting room as I awaited my surgery. Still, it is a letter about gratitude, trust and privilege.

I could not be more pleased with the expertise and efficiency by which your staff works in conjunction with your guidelines. Their professionalism, sincerity and competency were truly second to none.

Insofar as my recovery, I did experience some swelling for a few days following the surgery. However, instead of heeding the advice on your written post-operative instructions, I elected to contact you on your emergency toll-free number. This is where the word “gratitude” comes into play in my opening statement. You were not only sincere and caring, but you instructed me to come right in if I had any concerns whatsoever. That meant the WORLD to me.

Fortunately, the swelling subsided by the next morning and so I did not need to see you. Nevertheless, it is especially reassuring to know that your doctor is on call 24/7.

“Trust” is the next word I speak about in my opening paragraph, and I am not just talking about trust as a competent clinician. You estimated my grafts at 1,600 and yet only elected to use approximately 1,200. Consequently, your staff informed me that I would be receiving a reimbursement check for the difference. While, quite obviously, there is no way I could have ever known how many grafts were actually inserted, your integrity and uprightness as an honorable and principled physician are to be applauded.

Finally, I want to briefly talk about the word “privilege” and also the word “honor.” You see, I did tons of research and homework before I was referred to you. Notwithstanding the fact that you had no hair on your head when I met you, you were exactly the consummate professional I knew you would be. I feel privileged to have met you and particularly honored for the opportunity to have you as my physician.

Thank you, Dr. Bernstein. I am forever grateful to you and your entire staff.

Sincerely,

A. S.

#86

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Updated: 2017-12-11 | Published: 2015-04-30




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