Five months ago, I came to Dr. Bernstein’s office with a grim outlook. I had previous surgeries at two well-promoted centers for hair restoration. The results from the surgeries were less than satisfactory. Scarring in the donor area and large pencil sized plugs left me feeling worse than being bald. Worst of all I didn’t believe I would ever look normal again.

Dr. Bernstein was very honest in his assessment of my condition. There were no promises of total repair and no false hopes of a perfect recovery. I tool some time to read “The Patient’s Guide to Hair Restoration” and make a decision based on the facts that were given to me after two consultations with Dr. Bernstein.

The staff has also been very helpful, kind, sympathetic, and courteous. They seem happy to be working with a surgeon that takes such pride in his work. I was having a conversation with a technician that remarked, “I would not be able to sleep at night knowing that I was destroying the lives of the patients seeking help”. That is the kind reassurance that makes me feel that I am receiving the best care possible.

The excision surgeries are now complete and I am moving on the next phase. A full session. I have all the confidence in the world that Dr. Bernstein and his staff will try their hardest to fulfill my goals. In just five months, the appearance of my large plugs is close to undetectable and the future looks encouraging.

B. C.

Dear Dr. Bernstein:

After undergoing my surgery on Friday, April 10th, I felt compelled to inform you of the exceptional professionalism that your staff demonstrated. Throughout the nine-hour procedure, each an every one of you assistants showed genuine concern for my comfort, health, and attitude. You staff’s commitment to your state of the art transplant procedure was evident in their medical and interpersonal skills. They simply love their work!

I spent over three years deciding what type of surgical procedure would benefit my hair loss condition. More importantly, choosing the right doctor to perform the surgery was of paramount concern. I can now state that I made the best possible choice for myself. From my first consultation with you, I was fully relaxed and informed as to the intricacies of a follicular transplant. By speaking with you, examining a procedure in progress, and reading print related materials about your pioneering research; I was able to make an educated and unencumbered decision.

I am grateful that you have dedicated yourself to a medical procedure that enhances the appearance, self-esteem, and confidence of human beings. I have dedicated my life to teaching you students the values of commitment, responsibility, and accountability. From you, I have learned that a person can achieve a sound body. The Chinese culture states that a sound mind and a sound body balances a person’s life. I already feel balanced!

Thank you,

T. V.

Dr. Bernstein and Staff,

I want to thank all of you for making a very apprehensive patient feel at ease. It was wonderful to be surrounded by such beautiful, caring and professional people. It gave me hope that this operation would turn out much differently then my past experiences with other places.

Special thanks to the two young ladies who had the duty of holding my hand through the “pins & needles.”

Sincerely,

M. H.

Hello Dr. Bernstein,

I’m back in Dublin again and am closely following all my post-op instructions. I enjoyed my day in the surgery, much more than I every expected (surgery is never fun).

There was a reassuring sense of everybody knowing exactly what they were supposed to be doing; this had a calming effect on me. Actually having had the work done marks the end of a two-year search for the best option for me. I am very pleased. Thank you all again!

D. A.

Dear Dr. Bernstein,

Just wanted to thank you very much for your honesty and for the excellent surgery performed by you and your staff of professional people. I felt like it was part of my own family taking care of me. Thanks a lot.

G. A.

Dear Dr. Bernstein,

I am writing to let you know what a pleasant experience I had with my surgery. I wanted to thank you and your wonderful staff for their attention, professionalism and work ethics. They were not only impressive but also therapeutic for a nervous client such as myself. Thanks again for a job well done. I would tip my hat to you, but I WILL NOT BE WEARING ONE EVER AGAIN!

Sincerely,

S. M.

Dear Dr. Bernstein,

I would like to thank you and your staff for the professionalism that was displayed during my procedure. My hair loss has been a distraction in my life over the last several years. I was very apprehensive about the hair transplant industry in general. There seems to always be inconsistencies regarding this industry, making it even more of an emotional impact on the patient’s decision, and commitment to find the right physician for a hair transplant.

It is apparent that you, along with your staff are truly motivated to make sure everything is done for the patient. Being a Paramedic, I was impressed with the treatment that I received. Your bedside manner is a true testament to you as a person and physician. I am typing this letter 3 days after my procedure of 1,900 grafts. I am very anxious to see the results during the months ahead, and am confident that I will be pleased with the results.

I look forward to seeing you again for my follow up visit in eight months, until then please extend my gratitude to your entire staff. Have a great summer.

Sincerely,

M. B.

Dear Robert Bernstein, MD & Staff:

I am writing to you to express my sincere appreciation for your kind and professional service that was provided to me on September 8th. From my initial consultation through the completion of the procedure, I was treated with the utmost care and respect. My wife and I cannot tell you enough how much your treatment and care meant to us.

In today’s world, one does not expect the treatment that is provided by you and your staff. Everything from a wonderful lunch to movies and interesting conversation with the staff kept the entire day a joy. Your entire way of providing service to clients is truly designed with their best interests at heart.

My wife and I wish you and your staff all the best in the future. With your care and understanding, you and your staff deserve only the very best.

Sincerely,

B. M.

Dear Dr. Bernstein,

It was a pleasure meeting with you on Wednesday. We appreciated the amount of quality time you shared with us along with your honesty and guidance. Thank you for extending professional courtesy to me. We were very impressed with your art and I am learning towards you creating a masterpiece for me.

Sincerely,

M. R.

To all the Staff,

It was really skeptical that my procedure could be a wonderful experience. I was very pessimistic after several procedures elsewhere that were not great. You all made me feel like a 1st class patient to the generous treatment that I received. It was really wonderful, I had to write.

Thank you Dr. Bernstein, you’re the best & I would be happy to attest to tell anyone else about it!

Thanks,

F. G.

Hello everyone,

I just wanted to drop you all a line to that you very much before, during and after my procedure. Everyone was extremely nice and professional. I experienced the least amount of pain and discomfort this time. You’re so much further ahead than all the imposters out there! Once again, a big thanks to Dr. Bernstein, Sue, Nancy, Phil etc. (Sorry if I forgot anyone).

Take care, and if you ever come up to Philly for a seminar or something, get in touch and I’ll see you there!

Fondly,

B. D.

Dear Dr. Bernstein,

I wanted to write to you to let you know how much I appreciate the way in which you and your staff handled my recent hair transplant procedure. The professionalism, courtesy and comfortable attitude that you and your staff exhibited made my experience a real pleasure. Having worked with you in the past I know I can expect the best possible results.

Thank you again for a very comfortable and gratifying day.

Sincerely,

A. L.

Dear Dr. Bernstein & All Staff Members-

Just a note to thank all of you for your consideration and professionalism exhibited throughout my transplant last Thursday. You’re pleasant but business-like approach made me feel as comfortable as possible with an obviously stressful experience and I thank that to your conscientious and knowledgeable staff.

It was comforting to feel assured that the process was simply part of your routine and yet not just production line surgery. I am not yet sure I can envision the final result of the procedure but I anxiously look forward to the result.

Again, thank you all for your consideration, I wish you all continued success!

Sincerely,

D. L.

Dear Dr. Bernstein,

I just thought I would drop you a line to let you know that everything is going just fine and healing very nicely.

The main reason I am writing it to express my appreciation to you and staff. Everyone made me feel very, very comfortable, considering what I was going through.

I knew I made the right decision on having you do my hair transplant after last Tuesday. I can hardly wait to see the end result. I look forward to seeing you and your staff in June.

Thanks you all very much!

L. J. #26

Dear Dr. Bernstein,

Almost a year after my initial consultation, I’m writing to express my appreciation to you and the staff for the excellent treatment I received during my procedure in November.

I was impressed by the professionalism and special care I was given by you and your staff during my procedure. I’d like to thank the staff there for making me feel much more comfortable than I had expected to be during surgery.

I am very pleased with the results. After only a couple of months, there was a noticeable difference. Now, nine months later, my hair looks so much better than when I first came to see you that it amazes me. I feel much better about myself.

Thanks again to everyone.

Sincerely,

P. B.