Robotic Hair Transplants & Hair Restoration
110 East 55th Street, New York, NY
Contact Us: 212-826-2400
About Bernstein Medical

Read letters patients have sent to us after their FUT or FUE surgical hair transplant procedure. Some of these patients have before and after pictures in our Hair Transplant Photos galleries. Those patients’ letters link to their photosets.

Note: In some states in the USA (i.e., New York, Illinois, Texas) testimonial advertising is not allowed in medicine. If you live in a jurisdiction which does not allow testimonial advertising in medicine, please skip this section.


Dr. Bernstein

Thank you for your kind gesture today. I know you always have a busy schedule, by taking relaxation time and devoting it to helping my procedure move quickly was extremely generous of you.

Your dedication to your work is unsurpassed. Practicing medicine in your field must be truly rewarding. I think it is your nature to enjoy repair expressing your artistic talent.

As always I know your talent will bring my expectations. I am very proud to have you as my physician. May God always keep you and your family safe and good health.

Thank You,

C. F.



I just wanted to say thanks to you and your staff for the excellent work that you did on me. If you recall, I underwent scar excision of 36 old plugs. The results are great!

I was apprehensive at first, and having to go through three procedures wasn’t exactly thrilling, but in the end the results are incredible. I was finally able to take off the hair piece I’ve been wearing for the past ten years.

Also, thanks for putting me on Propecia. Taking that in connection with Rogaine, I was able to restore a lot of hair. It’s still a little thin in front, but I’m going to give the drugs a few more months and then decide if I should have a session of follicular transplants done.

Thanks again!

W. J.




I’m one of those guys who first sought hair restoration in the ’70s. At the time all I needed was to have my receded hairline restored. I ended up with the classic “pluggy” hairline, the kind the late night comedians joke about. My new problem was not obvious until I had more hair loss. Soon my “pluggy” hairline became painfully obvious to everyone. I hated to watch everyone’s eyes move up and fix on my hairline. No one ever seemed to look at me in the eyes anymore. People seemed fascinated to see a guy who had those infamous “plugs.” Over the years, I became more and more reluctant to go out. I was very uncomfortable and avoided any circumstances that put me in close proximity with anyone else. I missed many social events and even jeopardized my career by avoiding important meetings, all in my attempt to avoid close encounters with people.

After many attempts to find someone who could help me, I finally heard about Dr. Robert Bernstein. I must admit I was not too confident that anything could be done to help me. I was wrong. Dr. Bernstein examined me and explained in detail exactly what needed to be done. First, he removed many of the old, huge plugs and divided them into individual single-follicle grafts with one, two or three hairs (just as nature grows them) and put them back. After a couple of these plug-removing procedures, I had the first of two hair transplant operations, all involving single-follicle hair grafts. The results of these procedures far exceeded even my wildest expectations. My new hairline rivals the one God gave me. It is completely natural. There isn’t a plug in sight.

Today, I feel confident and comfortable in even the closest of circumstances. I now seek out the kind of social situations I once feared. Dr. Bernstein is a remarkably talented man who is the best in his field. I recommend him to anyone who is thinking about getting their hair restored to its original and youthful appearance. For those who have been suffering from bad “plug” jobs and despair over living their life as a marked man, I’d like to give you hope that you can be made whole again. You can look natural and be proud of your appearance again. Dr. Bernstein can give you back your confidence. My life has changed incredibly for the better, and I owe it to him.

W. R.



Hello Dr. Bernstein,

I’m back in Dublin again and am closely following all my post-op instructions. I enjoyed my day in the surgery, much more than I every expected (surgery is never fun).

There was a reassuring sense of everybody knowing exactly what they were supposed to be doing; this had a calming effect on me. Actually having had the work done marks the end of a two-year search for the best option for me. I am very pleased. Thank you all again!

D. A.



Dear Dr. Bernstein,

I just wanted to follow up by saying, Thank You. Although it has only been three weeks, I thought that you and your staff should know that you were great. Your team was very friendly towards me and my fiancée who waited patiently in the lobby. Since, I have somewhat good coverage on the top of my head, no one could really tell except one person… and at my company, the hair and makeup buyer was the only one who… noticed my goatee and my new Caesar style haircut… and that was it. Unless I told the person, they had no idea that anything was different with me. As for those I had informed prior to my visit, they thought it looked very good and, more importantly, natural… as expected. Anyway, I just wanted to drop a note and say thanks again for your outstanding precision and professionalism. In the event you are conducting seminars in my area, do not hesitate to call me if you would like me to be a part of your presentation. I know that in the beginning, my biggest concern was the post surgery, and after going through it, it was very manageable and not that much of a hassle. The sutures are in healing in the back and are undetected, and more importantly my stubble of my head is starting to do their thing. My dad actually grabbed the back of my head and didn’t even hurt the stitches nor did he detect anything. Let’s put it this way… I didn’t tell him I was having the surgery performed.

Once again I appreciate the time you and your team spent with me. I look forward to the results of your hard work. If you have any questions, do not hesitate to call. If you plan on doing an infomercial, by all means keep me in mind.


J. C.



Dear Dr. Bernstein,

Back in 1984, I began losing my hair at age twenty. As a teen, I barely cared if my hair was combed, so this sudden vanity caught me by surprise. It quickly became difficult to discuss my hair loss with friends, doctors, natural pharmacists, even over the phone. I avoided anyone who had known me before and wasn’t all that excited about meeting anyone new. Secretly, I began responding to newspaper ads touting hair transplantation. The idea sounded simple enough, move some hair from back to front. I made my mind up about having a hair transplant even before meeting a surgeon. I desperately wanted it over with fast so (at age 20); I wouldn’t have to worry about hair loss anymore. I remember looking in the mirror and thinking that even if the procedure doesn’t come out perfect, I couldn’t look worse than I do now. The only thing I knew for sure was that I didn’t want to wear a wig. With few resources back then, I had only the salesmen and their before and after brochures. After several consultations, I chose a hair transplant clinic in Union, New Jersey, mostly because of the ample free parking behind the building. I had my first procedure, and then my second…Every six months I returned like a lamb to the slaughter

After six “transplants” and two scalp reductions with their doctor my head looked like a freak from a Halloween catalog. What did I just do to myself?! I couldn’t possibly let anyone see me now. After all that pain and financial…! Now I HAD to get a hairpiece. In June of 1990, I began to wear a “hair replacement system” to cover my sins. Constantly reminded by the itchy plugs underneath, I would attempt to scratch…and I was often afraid that the “unit” would fall off. I stopped playing softball (and most other sports), I stopped swimming in the ocean, no more water slides… I was a miserable old man at age 26.

Not much changed for the next eight years. Sometimes I would wonder what if anything had evolved in the technology of hair restoration. Once the internet, I was able to periodically keep up. Around 1997, I noticed that some surgeons were now attempting to fix older transplants. I visited one such doctor in my neighborhood. Embarrassed, I would not even remove my hat until the doctor was in the examining room. Virtually no one ever saw my head without a hairpiece. The doctor could clearly see how my badly transplanted hairs were growing backwards and the wrong direction. He tried to convince me that he could help but according to him it would be up to me to train the hair to grow in whatever direction I wanted. Now, even more confused, I actually went back to see the doctor that did the surgery to ask him, what do I do now? I figured if all his patients turned out like me, he would know where to send them for help. The doctor was basically in denial and wanted to know if I would be interested in seeing some new patient photos and hearing about his discounts. At this point I figured it was undoubtedly my destiny to look like… forever.

By 2000, I discovered a newsgroup called alt.Baldspot. I remember posting a message asking if any surgeons in New York or New Jersey specialize in transplant repairs. Someone responded with your name and phone number. I came in for a free consultation. I was somewhat surprised to meet you while you were just finishing a transplant. I met your patient and thought his head looked unbelievably good and clean for someone who just finished hours of surgery. You asked me what my goal was and I explained to you that my goal was simple; to go about life without anything covering my head except perhaps some natural looking hair. I didn’t need to look twenty something, but no more freak. You explained that most of my “donor area” had been used up by the prior procedures and that could keep me from ever reaching my goal but you said that you could help. You said that we would need to first remove the old plugs and re-transplant them. You made me realize that these old plugs are most of what is available to me now as “donor area”. You explained that each early procedure would consist of removal of as many old plugs as possible and re-transplanting as many new hairs as possible.

You went on to say that these reversal “Graft excision” procedures were essential because you would be unable to camouflage the plugs from the previous hair transplants because of their size and position. You basically left me with the impression that once enough old plugs were out, we could then do a real hair transplant and only after that would I really notice significant improvement and possibly realize my dream. You admitted that although you could help me, I was far from a perfect candidate, as so much hair had been wasted in the prior procedures. You concluded our consultation by painfully reminding me again that I certainly won’t have much density and I may run out of donor area before we finish. You would not commit to how many preliminary graft excision procedures I would need to remove all the plugs. I left your office with some mixed emotions but totally confident that you were the surgeon I was looking for. I was not totally sure if I could go through it all over again. Did I still have the patience, the discipline, the energy for recovery, the potential for disappointment? Bitter and depressed from ten years of a wig, was I in too much of a hurry again? Should I wait for hair cloning?

In May of 2001, I scheduled my first graft excision with your office. Sandy, Sejal and Bernice assisted you. You and the staff were extremely focused and kept me courageous and calm. There was really no pain other than the mild discomfort of the anesthesia. I could have easily driven home afterwards although I had a friend along. The recovery was fast, and the healing was incredible. But, obviously I needed more plugs removed. So I scheduled a second procedure. This time I drove myself home (about an hour ride) and again excellent recovery. I certainly never needed to take the prescription pain pills. In November of 2004 I had completed many more graft excisions, was I ready for my first real transplant? Two days after Election Day 2004, I drove to your Fort Lee hair transplant clinic for a scheduled appointment not knowing for sure if would be receiving a transplant or another graft excision.

You examined me in the morning and we decided that today was the day! Even with my limited donor supply you were able to painlessly extract a strip which produced about 1300 wonderful new grafts. I drove myself home no problem after the transplant. Other than the first night trying to sleep, easy recovery; certainly no prescription pain killers.

The grafts began to slowly grow over the next several weeks and months and as they began to mature, I slowly started to notice a human being in the mirror. Almost all the old plugs are gone and 10 scars are visible where the old work had been. February 3, 2005, was my son’s fifth birthday party and my day of follicular freedom! The first time my head was proudly visible in public since 1990. I actually had to go out and purchase a comb! Looking back now, its amazing how everything you said, came true – even better than expected. Fortunately, I have enough donor area left for another small procedure because there is more that we could do. There is NO more that MUST be done. No amount of thanks could ever…You have rescued me from a twenty-year recurring nightmare. This letter of thanks is the least I can offer. I am 40 years old now and this will be my first REAL spring and summer in over 20 years. I feel like I’m in my twenties right now. Water slides, I even joined a softball league. Thanks to you and your warm and wonderful staff. Even when you had visiting surgeons alongside you, I found them to be extremely professional. As for the first doctor, he is still practicing, I’m thinking of paying him a special visit. Best Regards,

S. D.



I found you to have an extremely knowledgeable staff. I was treated with dignity and respect throughout the process. The character, skill and integrity of Dr. Bernstein and his entire staff was evident from start to finish.

It took me many, many years to finally have this procedure. I could not be more satisfied with my entire experience.

Thank you.

O. Z.



Dear Dr. Bernstein,

It’s a little more than a week since my transplant procedure, and I didn’t want any more time to pass without writing to compliment you and your entire staff for making the entire experience a pleasant one for me. While I am anxiously awaiting the growth of my hair and wonder how I will ultimately look, I must tell you that if the professionalism exhibited by you and the members of your staff are any indication of what the final result will be, then I know I have nothing to worry about.

From the moment I called your office last September to make my initial consultation and spoke to your receptionist and then finally meeting you and seeing the results of your work firsthand I have felt I made the right decision to literally put myself, rather my scalp and my hair in your hands so to speak.

For those of us sitting on the other side of the doctor’s desk contemplating hair transplant surgery, the decision is fraught with doubt and anxiety, not to mention thoughts of the expense of it all and the many questions that one has to weigh in their mind before making a decision. Does the expense justify the result? Will the experience be painful and uncomfortable? Will I be treated as an individual or just another patient folder in a filing cabinet?

I can honestly say under your care and that of your staff to assuage any doubts I may have had, I am certain I will have made the right decision.

My thanks to you and your team again for making me feel relaxed, treating me so well and for making me feel #1 in your book from Day One.

Until I see you again in 240 days for my follow-up visit, I remain…

Most sincerely,

S. S.



Dear Dr. Bernstein,

Just wanted to thank you very much for your honesty and for the excellent surgery performed by you and your staff of professional people. I felt like it was part of my own family taking care of me. Thanks a lot.

G. A.



Dear Dr. Bernstein,

I am pleased to send you a progress report on my May 7th procedure.

Looking in the mirror on the third day after surgery I could see the craftsmanship of the careful graft pattern placement.

On the right side it is now difficult to see the donor scar to apply my daily application of aloe vera gel. On the left side there are only two 3 mm scabs remaining.

Finally, it surprises me that there are so many singles and 2-shaft sets in front that are 1 to 1.3 cm long already.

THANK YOU for these impressive early results. I am looking forward to being VERY impressed in two or three more months.


H. R.



Dr. Bernstein,

First of all, I have never said thank you for the incredible job that you did with me. I think I had my procedure done in late 2001 and it has worked out incredibly, incredibly well. I remember how nervous I was sitting in the waiting room the day of my procedure. But it ended up very well and one of the best decisions that I ever made. The biggest thing it did for me was stop me from obsessing over losing my hair anymore.

When I had it done you told me that there was a 50/50 chance that I wouldn’t need a 2nd procedure. Well you are pretty on, because I could continue to leave the way that it is after one procedure (it looks very natural) but I do want to have a follow up procedure done. I just haven’t gotten around to it. I had set goals for timelines to have it done.

I will contact your staff and schedule an appointment.

I don’t know if I had your email before and this was a convenient way to thank you.

H. D.



Dear Doctor and Staff,

Today I have a few minutes to write you and thought you would appreciate my thoughts. It’s been two days since my surgery and although I’ve had a little amount of pain in the rear suture area I feel fine. I didn’t need to use the drugs given or even any Tylenol or anything of that nature. I’ve showered four times so far being very careful patting the special shampoo your office gave into my new transplanted area. Although it is still like little red dots they seem to be fading to normal color already and it feels great to have all these little hairs where there were none!

As for your staff – I was made very comfortable and enjoyed their company. They made a possible unpleasant experience seem natural and respectable. I hope they enjoyed the cookies, tea and coffee I brought them. You should be proud of the polite and respectful way they treat your patients.

I just wanted to say thanks to you and your staff. This coming week I’ll see you all for my post checkup, and I can say I finally feel confident I’ll have my hair back.


B. B.



Dear Dr. Bernstein,

I am writing to let you know what a pleasant experience I had with my surgery. I wanted to thank you and your wonderful staff for their attention, professionalism and work ethics. They were not only impressive but also therapeutic for a nervous client such as myself. Thanks again for a job well done. I would tip my hat to you, but I WILL NOT BE WEARING ONE EVER AGAIN!


S. M.



Dear Dr. Bernstein and Your Wonderful Staff,

We can’t thank you enough for the eight hours that we spent together. The warmth and support not to mention Italian and Chinese food really got us through what we thought would be a much more difficult day! We’re looking forward to seeing some really fantastic results! Thanks again!

K. D.



Dr. Bernstein,

In a day and age when kindness is thinning out faster than my hair, I wanted to thank you for your kindness in seeing me and providing the prescription for Proscar on the spot, just like that.

Thank you and see you in a year!

K. L.


Updated: 2017-12-11 | Published: 2015-04-30