Dear Dr. Bernstein,

This letter is to thank you and your staff for the care I received when I had my transplant performed at your facility on August 25.

I am amazed at how pain-free the procedure was and am extremely gratified by the results. Your placement of the grafts is amazing and I am extremely happy and pleased at how far 1,600 grafts can go.

I also would like to that all of your staff who were very competent, courteous and friendly at all times. It truly felt like I was with family during the entire procedure. Everyone showed that they really cared and were trying to provide me with the best possible result.

It was surprised that all of the little details that were described in your brochures were right on the money – even down to the lunch and ice cream sundae!

I would highly recommend your facility to anyone!

Sincerely yours,

M. R.

Dear Dr. Bernstein,

This letter is long overdue.

I used to think about losing my hair 95% of my waking hours (and also many of my sleeping hours). That was too much time and energy spent pondering something that made me feel poorly about myself.

The most satisfying result from having the hair procedure done by you is that I think much less about my hair, except how really great it looks!

I am very, very grateful to you and your technicians and look forward to seeing you for my second procedure.

Thank you.

Sincerely,

R. R.

Hi,

I’m one of those guys who first sought hair restoration in the ’70s. At the time all I needed was to have my receded hairline restored. I ended up with the classic “pluggy” hairline, the kind the late night comedians joke about. My new problem was not obvious until I had more hair loss. Soon my “pluggy” hairline became painfully obvious to everyone. I hated to watch everyone’s eyes move up and fix on my hairline. No one ever seemed to look at me in the eyes anymore. People seemed fascinated to see a guy who had those infamous “plugs.” Over the years, I became more and more reluctant to go out. I was very uncomfortable and avoided any circumstances that put me in close proximity with anyone else. I missed many social events and even jeopardized my career by avoiding important meetings, all in my attempt to avoid close encounters with people.

After many attempts to find someone who could help me, I finally heard about Dr. Robert Bernstein. I must admit I was not too confident that anything could be done to help me. I was wrong. Dr. Bernstein examined me and explained in detail exactly what needed to be done. First, he removed many of the old, huge plugs and divided them into individual single-follicle grafts with one, two or three hairs (just as nature grows them) and put them back. After a couple of these plug-removing procedures, I had the first of two hair transplant operations, all involving single-follicle hair grafts. The results of these procedures far exceeded even my wildest expectations. My new hairline rivals the one God gave me. It is completely natural. There isn’t a plug in sight.

Today, I feel confident and comfortable in even the closest of circumstances. I now seek out the kind of social situations I once feared. Dr. Bernstein is a remarkably talented man who is the best in his field. I recommend him to anyone who is thinking about getting their hair restored to its original and youthful appearance. For those who have been suffering from bad “plug” jobs and despair over living their life as a marked man, I’d like to give you hope that you can be made whole again. You can look natural and be proud of your appearance again. Dr. Bernstein can give you back your confidence. My life has changed incredibly for the better, and I owe it to him.

W. R.

Dear Dr. Bernstein,

It’s a little more than a week since my transplant procedure, and I didn’t want any more time to pass without writing to compliment you and your entire staff for making the entire experience a pleasant one for me. While I am anxiously awaiting the growth of my hair and wonder how I will ultimately look, I must tell you that if the professionalism exhibited by you and the members of your staff are any indication of what the final result will be, then I know I have nothing to worry about.

From the moment I called your office last September to make my initial consultation and spoke to your receptionist and then finally meeting you and seeing the results of your work firsthand I have felt I made the right decision to literally put myself, rather my scalp and my hair in your hands so to speak.

For those of us sitting on the other side of the doctor’s desk contemplating hair transplant surgery, the decision is fraught with doubt and anxiety, not to mention thoughts of the expense of it all and the many questions that one has to weigh in their mind before making a decision. Does the expense justify the result? Will the experience be painful and uncomfortable? Will I be treated as an individual or just another patient folder in a filing cabinet?

I can honestly say under your care and that of your staff to assuage any doubts I may have had, I am certain I will have made the right decision.

My thanks to you and your team again for making me feel relaxed, treating me so well and for making me feel #1 in your book from Day One.

Until I see you again in 240 days for my follow-up visit, I remain…

Most sincerely,

S. S.

Dear Doctor and Staff,

Today I have a few minutes to write you and thought you would appreciate my thoughts. It’s been two days since my surgery and although I’ve had a little amount of pain in the rear suture area I feel fine. I didn’t need to use the drugs given or even any Tylenol or anything of that nature. I’ve showered four times so far being very careful patting the special shampoo your office gave into my new transplanted area. Although it is still like little red dots they seem to be fading to normal color already and it feels great to have all these little hairs where there were none!

As for your staff – I was made very comfortable and enjoyed their company. They made a possible unpleasant experience seem natural and respectable. I hope they enjoyed the cookies, tea and coffee I brought them. You should be proud of the polite and respectful way they treat your patients.

I just wanted to say thanks to you and your staff. This coming week I’ll see you all for my post checkup, and I can say I finally feel confident I’ll have my hair back.

Sincerely,

B. B.

Did you hear the one about the bald doctor that grew his hair back? Well it’s no joke, but we’ll get back to this part of my story later. Let me start by stating the obvious; losing my hair was a long, slow, steadily painful process that began in my late twenties and continued into my forties.

During that time, I became increasingly preoccupied with this dramatic change in my physical appearance and the accompanying emotional toll. I was not a happy camper. Thus began the quixotic quest for the fulfillment of my impossible dream, to grow hair on my head. Over the course of twenty odd years, I explored every conceivable type of treatment for my “problem”. I even tried some of the more weird “remedies” marketed on TV and over the net. I must confess that I always needed up feeling like Don Quixote, somewhat defeated at being scalped by a windmill, but relentless in my quest.

Now back to the bald doctor. He happens to be my family physician and a rather conservative medical professional. I came in for my annual and I noticed that he had hair on his head, and it was his own Hair! I could hardly contain my amazement. “How in the world did you grow your hair back?” I asked. That’s when he gave me the scoop on Dr. Robert Bernstein. He basically told me that he had done a lot of research on hair restoration over the years. He explained that the doctor had created a technique (Follicular Unit Transplantation) that could achieve excellent medical and cosmetic results. The irrefutable evidence was sitting right in front of me. My doctor gave me the phone number and suggested that I attend one of their seminars.

I was immediately impressed by their customer service. I received prompt and detailed information on their services. More importantly, when I attended their seminar, Dr. Bernstein conducted it. He made clear that he was the surgeon in charge and that he and his team had an uncompromising commitment to safety and quality results. Then he actually allowed us to observe the procedure in progress. It was, to put it mildly, impressive.

Equally impressive was the genuine enthusiasm of the patients who had undergone the procedure and were present to answer questions. I made my decision. Dr. Bernstein and his medical team performed the surgery. It was quick, clean and remarkably comfortable. Eight months later I had hair on my head that looked like it belonged there. That was just the beginning of the benefits that I’ve reaped from my hair restoration.

Restoring my hair has contributed greatly to my well being in three major ways. Mentally, it has relieved me of the daily frustration of obsessing about being bald. What I think about now is how I can improve on other aspects of my health and physical appearance. Emotionally, I feel more positive and optimistic about life and that has translated into a more relaxed attitude towards my daily social interactions. Finally, and most importantly, I just look better physically. He has put me on a track to look good and I plan to stay on that track.

I want to thank Dr. Bernstein and the entire organization for their pioneering work in the field of hair restoration. I’m also grateful for the integrity and commitment to excellence they bring to their work. It has made a positively enduring difference in my life.

Sincerely,

N. M.

August 17, 2001

Dear Dr. Bernstein,

I am writing to thank you for all you have done for me. When I came to see you I must admit I was not too optimistic. I didn’t believe anyone could really undo the damage of my previous hair transplant operations which left my hairline “pluggy” and looking like the punch line of one of those late night comedian’s jokes.

During our first meeting, I became cautiously optimistic that I had found the doctor who could really help me. After an examination you described a plan of action specifically designed for me. It included plug removal to get rid of the most egregious of them and then two hair transplant operations using grafts of no more than one, two or three hairs to fill in and effect a natural appearance. Even the plugs removed would be divided into these kinds of smaller grafts and put them back, not wasted! (I had never even heard of or thought about plug removal so this alone encouraged me.)

After the first plug removal procedure I was very happy at how much better I already looked – a fact which took me completely by surprise. Each of the subsequent plug removal procedures produced similar results. Then I was ready for the first of the two hair transplant operations.

Two weeks ago, when I removed the bandage the day after my first hair transplant operation, I was amazed by what I saw. Single, two or three hair grafts filled in between, in front of and behind those smaller original plugs promising a very natural look when they begin to grow. You had described this to me at our first meeting but seeing it was still amazing.

Until now I have not mentioned that I had little hair on top of my head. After this first hair transplant operation these smaller grafts now were placed in a very natural and filling way nearly to the back of my head. Clearly, you are the best in your field of medicine. You have a rare talent and my only regret is not having found you many years sooner.

You have assembled a staff that I believe is second to no other doctor’s office. A prospective patient’s first call to the office begins with a conversation with the very professional, friendly and informative Nazia. Lisa, Nancy, Phillip and Bernice assisted you when you did my hair transplant operation. Each of them were solicitous and encouraging throughout the procedure and clearly genuine in their concern for the patient’s comfort and anxious to relieve any anxiety. They are a great asset to you. Other staff members not directly involved in my procedure nevertheless stopped in to say hello and offer encouragement. I feel very comfortable and at home in your office because of them. I look forward to coming back. Thank you for everything.

Sincerely,

W. R.

Dear Staff,

Thank you for being so good. Twenty years ago I had a hair transplant. Since then I avoided people. I am ashamed to say I have too much false pride. In public with Barbie doll like hair that I asked for, (the worst part) has been the equivalent of a severe toothache. I just could not be myself.

A side effect of my graves disease is bulging of the eyes, which does not embarrass me. I accept that I have no control over this condition.

Today, the day after my procedure, there is no discomfort. I look in the mirror and am amazed at the quality results. To me you folks did the impossible. I have no words for how grateful I am. To say thank you is a drop in the bucket.

The entire crew worked with the precision of a Swiss watch. All members were very talented and it was obvious to me all took pride in their work.

Dr. Bernstein listened to me and gave me his expert advice. Erlene placed grafts hour after hour with great patience and expertise. Sandy worked tireless on the grafts, always making me feel I was safe and in good hands.

The great sandwich I had during surgery to the enjoyable movie and music and especially the conversation with a group of good people was a pleasure.

Life is great, not always fair. Thank you.

Respectfully,

G. J.

Dear Dr. Bernstein,

This letter is somewhat different from the ones I read in your waiting room as I awaited my surgery. Still, it is a letter about gratitude, trust and privilege.

I could not be more pleased with the expertise and efficiency by which your staff works in conjunction with your guidelines. Their professionalism, sincerity and competency were truly second to none.

Insofar as my recovery, I did experience some swelling for a few days following the surgery. However, instead of heeding the advice on your written post-operative instructions, I elected to contact you on your emergency toll-free number. This is where the word “gratitude” comes into play in my opening statement. You were not only sincere and caring, but you instructed me to come right in if I had any concerns whatsoever. That meant the WORLD to me.

Fortunately, the swelling subsided by the next morning and so I did not need to see you. Nevertheless, it is especially reassuring to know that your doctor is on call 24/7.

“Trust” is the next word I speak about in my opening paragraph, and I am not just talking about trust as a competent clinician. You estimated my grafts at 1,600 and yet only elected to use approximately 1,200. Consequently, your staff informed me that I would be receiving a reimbursement check for the difference. While, quite obviously, there is no way I could have ever known how many grafts were actually inserted, your integrity and uprightness as an honorable and principled physician are to be applauded.

Finally, I want to briefly talk about the word “privilege” and also the word “honor.” You see, I did tons of research and homework before I was referred to you. Notwithstanding the fact that you had no hair on your head when I met you, you were exactly the consummate professional I knew you would be. I feel privileged to have met you and particularly honored for the opportunity to have you as my physician.

Thank you, Dr. Bernstein. I am forever grateful to you and your entire staff.

Sincerely,

A. S.

Dear Dr. Bernstein,

This is an overdue thank you for the work you have done for me. Dealing with hair loss is a very private issue, especially when you are a woman dealing with the public. I found that people were always drawn to my receding hairline, rather than looking directly at my eyes. The impact of one hair transplant has remarkably changed this. Your expertise in placing the transplanted hair and creating a new hairline is remarkable. My hair loss is no longer a secret. You helped resolve this for me, and I am very grateful.

Sincerely,

J. N.

Dear Dr. Bernstein,

Today is the day after my second procedure and I thought I would drop you a note to let you know how satisfied I am with my entire experience with you and your very professional staff.

In 2002, I visited quite a few hair transplant practices before being recommended to you by my dermatologist. I’m certainly glad he made the recommendation. What impressed me about you was the combination of your ongoing dedication to hair restoration research, you commitment to the “artistry” of hair restoration that seemed to be lacking with other practitioners, and your overall level of professionalism as a medical doctor.

After my first procedure a year ago (and my countless questions both before and after the procedure), I, like all of your patients I’m sure, anxiously awaited the results to come to fruition. Needless to say, I was so happy with the results that the second procedure was never in doubt. To your prospective patients, “The hair will grow I say!”, and it is certainly enjoyable to watch new hair flourish after years of the opposite. Perhaps the most “credible” compliment comes from my hairstylist. She has many clients who’ve had hair transplants from their physicians, and she never fails to compliment me (and hence you) on my results in terms of both density and aesthetics that I achieved from just one session.

During both procedures, I was kept completely comfortable by your staff, and to anyone considering hair transplantation, I would describe the process to be painless and the post-op discomfort to be minimal at best. I will be happy to be a reference for you at any time in the future.

Please extend all my sincerest thanks to all who assisted in both procedures – Ruth, Bernice, Jill, Mari, Sandy, Nancy and Sejal (I hope I’m not forgetting anybody). I appreciated all their efforts and consideration towards my comfort, and their enjoyable conversation made the session that much easier as well. Many thanks to you all!

Yours truly,

L. R.

Dear Dr. Bernstein,

I just wanted to send you a letter of thanks. It’s been one year since my second procedure, and I’m very happy with the results. I came to you after looking onto other companies, and one word came to mind after visiting: integrity. Everything that I was told came to pass. All my questions were answered honestly by the staff and patients. Those staff members who were particularly helpful to me during my procedures were: Bernice, Lisa, Nazia, Phillip and Sejal.

I was never rushed to have a procedure. In fact, I was encouraged to wait and think about the procedure instead of making a quick decision. Another company wanted me to undergo a procedure about a half hour after I walked in the door. I was totally prepared for the procedure and post-op, including time frames for healing and hair growth.

I was so pleased that I recommended you to my brother. He just had his first procedure this month and is very excited about the prospect of having hair on his head again. So was I. So thank you very much for the good work you did and the ethics you practice. It’s very refreshing to deal with such a professional organization.

Sincerely,

J. S.

Dr. Bernstein and Staff,

I wanted to take an opportunity to thank you for the wonderful job that you have done in helping repair the poor transplant work that I received from another doctor. The skill that you and the entire staff exhibit can only be described as artistic. The “pluggy” look that I suffered with for years disappeared with the corrective procedure you performed, and I cannot wait for the 1,167 grafts I just received last week to begin growing. It was a miracle that I found such a reputable group to work with, and I only wish that every prospective patient who is even considering a hair transplant procedure have the opportunity to speak with you and your staff first hand. Your integrity is to be applauded. Best wishes and I look forward to talking to you in the future.

D. R

Hi Doc,

I was just looking through your website and felt compelled to write just to say hi and thanks for what you and your excellent staff have done for me. I had a procedure done a couple of years ago and it has changed my life for the better. I only have the highest of praise for you, your staff and the results achieved with only one procedure. I want to get a second one done but am a little afraid of using up the donor hair too soon. Maybe next year.

Thanks again,

P. B.

Dr. Bernstein has my highest endorsement. I have been meaning to write. It is 7 months now and I am so happy. What a difference! Please let him know.

Everyone who knows things it looks amazing and absolutely natural. Those that don’t know just think I’ve got a head full of hair. Isn’t that nice. Best investment I ever made. Thank you.

M. G.