Answers to frequently asked questions about Bernstein Medical – Center for Hair Restoration, our hair loss consultations, hair transplant surgery, and our fee schedule.
Q: Where in New York City is your hair transplant center?
A: Our office is located at 110 East 55th Street, New York, NY (between Park and Lexington Avenues). We are on the 11th floor. Our telephone number is 212-826-2400. Click here if you need directions or simply contact us at the number provided above.
Q: What is the fee for a hair loss consultation?
A: There are two types of consultations at Bernstein Medical – Center for Hair Restoration, the Consultation for Patterned Hair Loss (Androgenetic Alopecia) and the Comprehensive Diagnostic Evaluations for Diffuse Hair Loss.
The fees for these consultations can be found on our Hair Transplant Costs page.
Q: If I have a hair transplant, will the doctor that examines me at the time of my surgical consultation be the one performing the procedure at the New York Center?
Q: Who performs the consultations at your Manhattan hair restoration center?
A: All of our hair transplant consultations are done personally by one of our board certified dermatologists. We do not utilize “sales staff” or “consultants.”
Q: Do you hire staffers on an as-needed basis or are they full-time employees?
A: All of our medical assistants are full-time employees. We do not hire per diem staff. Many of our medical assistants have been working at Bernstein Medical for more than a dozen years. All medical assistants are specifically trained by Dr. Bernstein to perform his pioneering Follicular Unit Transplantation (FUT) and Follicular Unit Extraction (FUE) procedures.
Q: What can I expect the day of the hair transplant procedure?
A: Depending on the type of hair restoration surgery you will be having (i.e. hair replacement or corrective surgery) your visit can take from several hours to a full day. During this time, you may be given sedatives by mouth in addition to local anesthesia. As a result, you may doze through some of your procedure. We have a video library, so you can choose to watch movies during the course of the day, or just watch TV. If you would rather listen to music – just let us know. We will make every effort to keep you relaxed and comfortable.
Q: What if I don’t live near the Bernstein Medical hair transplant facility?
A: If you are unable to travel to our New York City hair transplant office for a consultation, we invite you to fill out our online photo consultation form. There are directions on the website that will instruct you as to what photos and other information are needed. After reviewing the information submitted, the doctor will then assess your potential candidacy for medical therapy, a surgical hair restoration procedure, or corrective work.
Q: Can I schedule hair transplant surgery directly after a photo consult?
A: Yes, after someone is deemed a candidate they are welcome to schedule surgery. However, we ask that patients who schedule hair replacement, or corrective work, via a photo consultation make an appointment to see Dr. Bernstein at least one day prior to the scheduled date of the procedure. This will allow the doctor to do a more precise assessment of the number of grafts to transplant or, with corrective hair transplants, to determine the extent of the repair work necessary.
Q: If I am having hair transplant surgery in NYC where should I stay?
A: We have compiled a list of hotels in New York and New Jersey. The list includes the distance from each hotel to the Bernstein Medical – Center for Hair Restoration in midtown Manhattan.
Q: How long does a consultation last?
A: Depending upon the complexity of the hair loss problem, your consultation may last from 15 to 45 minutes, although a half hour is about average. We advise patients who are coming in for the first time to arrive at least 15 minutes before their actual appointment so that there will be time to complete medical history paperwork as well as a general information form and review a HIPAA privacy statement. In addition, due to the nature of our practice, some patients may require more than the scheduled half hour. Since hair transplantation is an elective procedure, we try to accommodate all questions and concerns at the time of the initial consultation.
Q: How soon can I book a hair transplant or repair procedure?
A: Availability of surgical dates is determined, in part, by the size and type of your procedure. Availability generally ranges from a few weeks to several months.
Q: What type of information should I bring to the consultation, and is there anything else I should do?
A: If you have the results of a medical evaluation for hair loss, or related blood work, please bring that information with you. You may also bring photos, but these are not necessary. Be certain that you do not have any cover-up in your scalp (i.e. Toppik) at the time of your consult as this will make it more difficult for the doctor to evaluate you. Please also remove braids, weaves, and hair extensions prior to the consultation.
Q: Are lab tests required prior to hair transplant surgery?
A: Yes, we require a screen for Hepatitis B and C, HIV, a CBC (blood count) and a Chem Screen. You can have your blood drawn at our facility or we can provide you with a requisition slip to have it done at a lab of your choice.
Q: If I have a consultation at a Bernstein Medical Open House, do I have to return for a private consultation with the doctor?
A: For surgical planning, it is not necessary for the doctor to re-examine you once you have been evaluated during the open house. However, if you have additional questions about your evaluation or any aspect of the procedure, a private follow-up consultation will be helpful.
Q: Does Bernstein Medical accept insurance?
A: No, we do not accept insurance for consultations or hair transplants performed in our New York facility. Hair transplants are considered cosmetic procedures and generally non-reimbursable.
Q: Can hair restoration surgery be submitted for insurance reimbursement?
A: In general, hair transplant procedures are considered cosmetic in nature and are not reimbursable. If the hair transplant procedure, or corrective surgery, is due to an injury or medical condition, then it may be. We would be happy to supply you with an operative report in these situations. Because the regulations in New York may be different from other states, it would be worthwhile for you to contact your individual carrier.
Q: If I do not receive the exact number of grafts that I was scheduled for will I get a refund?
A: Yes. You will only pay for the number of grafts that you receive during your hair transplant or corrective work. A refund will be issued if your final number of grafts falls short of the scheduled amount.
Q: Do I have to pay a cosmetic surgery tax if I have my procedure done in New York?
A: Currently, there is no cosmetic surgery tax for a hair transplant in New York.
Q: What is your cancellation policy?
A: We ask that if you need to cancel or reschedule your hair transplant or repair procedure, that you let us know 21 days prior to the scheduled procedure date. If you fail to give us 21 days advanced notice, you may lose your deposit.
Q: How can I get more information about your practice?
A: Call our New York City office at 212-826-2400 or go here to schedule a consultation. We have a friendly, courteous staff that would be more than happy to answer any questions. Please contact us at any time.