Letters From Patients

Dear Dr. Bernstein,

This letter is somewhat different from the ones I read in your waiting room as I awaited my surgery. Still, it is a letter about gratitude, trust and privilege.

I could not be more pleased with the expertise and efficiency by which your staff works in conjunction with your guidelines. Their professionalism, sincerity and competency were truly second to none.

Insofar as my recovery, I did experience some swelling for a few days following the surgery. However, instead of heeding the advice on your written post-operative instructions, I elected to contact you on your emergency toll-free number. This is where the word “gratitude” comes into play in my opening statement. You were not only sincere and caring, but you instructed me to come right in if I had any concerns whatsoever. That meant the WORLD to me.

Fortunately, the swelling subsided by the next morning and so I did not need to see you. Nevertheless, it is especially reassuring to know that your doctor is on call 24/7.

“Trust” is the next word I speak about in my opening paragraph, and I am not just talking about trust as a competent clinician. You estimated my grafts at 1,600 and yet only elected to use approximately 1,200. Consequently, your staff informed me that I would be receiving a reimbursement check for the difference. While, quite obviously, there is no way I could have ever known how many grafts were actually inserted, your integrity and uprightness as an honorable and principled physician are to be applauded.

Finally, I want to briefly talk about the word “privilege” and also the word “honor.” You see, I did tons of research and homework before I was referred to you. Notwithstanding the fact that you had no hair on your head when I met you, you were exactly the consummate professional I knew you would be. I feel privileged to have met you and particularly honored for the opportunity to have you as my physician.

Thank you, Dr. Bernstein. I am forever grateful to you and your entire staff.

Sincerely,

A. S.

This is an overdue thank you for the work you have done for me. Dealing with hair loss is a very private issue, especially when you are a woman dealing with the public. I found that people were always drawn to my receding hairline, rather than looking directly at my eyes. The impact of one hair transplant has remarkably changed this. Your expertise in placing the transplanted hair and creating a new hairline is remarkable. My hair loss is no longer a secret. You helped resolve this for me, and I am very grateful.

Sincerely,

J. N.

Today is the day after my second procedure and I thought I would drop you a note to let you know how satisfied I am with my entire experience with you and your very professional staff.

In 2002, I visited quite a few hair transplant practices before being recommended to you by my dermatologist. I’m certainly glad he made the recommendation. What impressed me about you was the combination of your ongoing dedication to hair restoration research, you commitment to the “artistry” of hair restoration that seemed to be lacking with other practitioners, and your overall level of professionalism as a medical doctor.

After my first procedure a year ago (and my countless questions both before and after the procedure), I, like all of your patients I’m sure, anxiously awaited the results to come to fruition. Needless to say, I was so happy with the results that the second procedure was never in doubt. To your prospective patients, “The hair will grow I say!”, and it is certainly enjoyable to watch new hair flourish after years of the opposite. Perhaps the most “credible” compliment comes from my hairstylist. She has many clients who’ve had hair transplants from their physicians, and she never fails to compliment me (and hence you) on my results in terms of both density and aesthetics that I achieved from just one session.

During both procedures, I was kept completely comfortable by your staff, and to anyone considering hair transplantation, I would describe the process to be painless and the post-op discomfort to be minimal at best. I will be happy to be a reference for you at any time in the future.

Please extend all my sincerest thanks to all who assisted in both procedures – Ruth, Bernice, Jill, Mari, Sandy, Nancy and Sejal (I hope I’m not forgetting anybody). I appreciated all their efforts and consideration towards my comfort, and their enjoyable conversation made the session that much easier as well. Many thanks to you all!

Yours truly,

L. R.

I just wanted to send you a letter of thanks. It’s been one year since my second procedure, and I’m very happy with the results. I came to you after looking onto other companies, and one word came to mind after visiting: integrity. Everything that I was told came to pass. All my questions were answered honestly by the staff and patients. Those staff members who were particularly helpful to me during my procedures were: Bernice, Lisa, Nazia, Phillip and Sejal.

I was never rushed to have a procedure. In fact, I was encouraged to wait and think about the procedure instead of making a quick decision. Another company wanted me to undergo a procedure about a half hour after I walked in the door. I was totally prepared for the procedure and post-op, including time frames for healing and hair growth.

I was so pleased that I recommended you to my brother. He just had his first procedure this month and is very excited about the prospect of having hair on his head again. So was I. So thank you very much for the good work you did and the ethics you practice. It’s very refreshing to deal with such a professional organization.

Sincerely,

J. S.

First and foremost let me thank you for making the trip very much worth while. I left your office relieved that baldness was not my only option. Besides your generous amounts of information and possible ways of dealing with my problems, you were very forthcoming and straight to the point. Most of all I’d like to thank you for being the nicest doctor who I’ve had the pleasure of meeting since I got in this accident mess. You made me feel very comfortable, and as I stated earlier, you gave me hope. Thanks again.

Sincerely,

O. A.

I wanted to take an opportunity to thank you for the wonderful job that you have done in helping repair the poor transplant work that I received from another doctor. The skill that you and the entire staff exhibit can only be described as artistic. The “pluggy” look that I suffered with for years disappeared with the corrective procedure you performed, and I cannot wait for the 1,167 grafts I just received last week to begin growing. It was a miracle that I found such a reputable group to work with, and I only wish that every prospective patient who is even considering a hair transplant procedure have the opportunity to speak with you and your staff first hand. Your integrity is to be applauded. Best wishes and I look forward to talking to you in the future.

D. R.

Thank you for making – what could have been a “hair-raising” experience (pun intended) – actually enjoyable.

Your professionalism and competency, mixed in with good-natured humor, were much appreciated.

You guys are the best,

B. K.

I was just looking through your website and felt compelled to write just to say hi and thanks for what you and your excellent staff have done for me. I had a procedure done a couple of years ago and it has changed my life for the better. I only have the highest of praise for you, your staff and the results achieved with only one procedure. I want to get a second one done but am a little afraid of using up the donor hair too soon. Maybe next year.

Thanks again,

P. B.

Everyone who knows things it looks amazing and absolutely natural. Those that don’t know just think I’ve got a head full of hair. Isn’t that nice. Best investment I ever made. Thank you.

M. G.

Dr. Bernstein was very honest in his assessment of my condition. There were no promises of total repair and no false hopes of a perfect recovery. I tool some time to read “The Patient’s Guide to Hair Restoration” and make a decision based on the facts that were given to me after two consultations with Dr. Bernstein.

The staff has also been very helpful, kind, sympathetic, and courteous. They seem happy to be working with a surgeon that takes such pride in his work. I was having a conversation with a technician that remarked, “I would not be able to sleep at night knowing that I was destroying the lives of the patients seeking help”. That is the kind reassurance that makes me feel that I am receiving the best care possible.

The excision surgeries are now complete and I am moving on the next phase. A full session. I have all the confidence in the world that Dr. Bernstein and his staff will try their hardest to fulfill my goals. In just five months, the appearance of my large plugs is close to undetectable and the future looks encouraging.

B. C.