Five months ago, I came to Dr. Bernstein’s office with a grim outlook. I had previous surgeries at two well-promoted centers for hair restoration. The results from the surgeries were less than satisfactory. Scarring in the donor area and large pencil sized plugs left me feeling worse than being bald. Worst of all I didn’t believe I would ever look normal again.

Dr. Bernstein was very honest in his assessment of my condition. There were no promises of total repair and no false hopes of a perfect recovery. I tool some time to read “The Patient’s Guide to Hair Restoration” and make a decision based on the facts that were given to me after two consultations with Dr. Bernstein.

The staff has also been very helpful, kind, sympathetic, and courteous. They seem happy to be working with a surgeon that takes such pride in his work. I was having a conversation with a technician that remarked, “I would not be able to sleep at night knowing that I was destroying the lives of the patients seeking help”. That is the kind reassurance that makes me feel that I am receiving the best care possible.

The excision surgeries are now complete and I am moving on the next phase. A full session. I have all the confidence in the world that Dr. Bernstein and his staff will try their hardest to fulfill my goals. In just five months, the appearance of my large plugs is close to undetectable and the future looks encouraging.

B. C.#37

Dear Dr. Bernstein:

After undergoing my surgery on Friday, April 10th, I felt compelled to inform you of the exceptional professionalism that your staff demonstrated. Throughout the nine-hour procedure, each an every one of you assistants showed genuine concern for my comfort, health, and attitude. You staff’s commitment to your state of the art transplant procedure was evident in their medical and interpersonal skills. They simply love their work!

I spent over three years deciding what type of surgical procedure would benefit my hair loss condition. More importantly, choosing the right doctor to perform the surgery was of paramount concern. I can now state that I made the best possible choice for myself. From my first consultation with you, I was fully relaxed and informed as to the intricacies of a follicular transplant. By speaking with you, examining a procedure in progress, and reading print related materials about your pioneering research; I was able to make an educated and unencumbered decision.

I am grateful that you have dedicated yourself to a medical procedure that enhances the appearance, self-esteem, and confidence of human beings. I have dedicated my life to teaching you students the values of commitment, responsibility, and accountability. From you, I have learned that a person can achieve a sound body. The Chinese culture states that a sound mind and a sound body balances a person’s life. I already feel balanced!

Thank you,

T. V.#28

Dr. Bernstein & Staff,

I want to thank all of you for making a very apprehensive patient feel at ease. It was wonderful to be surrounded by such beautiful, caring and professional people. It gave me hope that this operation would turn out much differently then my past experiences with other places.

Special thanks to the two young ladies who had the duty of holding my hand through the “pins & needles.”

Sincerely,

M. H.#24

Dear Dr. Bernstein,

Thank you for seeing my son last Friday. You took exactly the right approach with him – compassionate but firm. I think the message got through that he is not a candidate for surgery. He seems to be accepting the approach of dealing with his concerns about further hair loss through medication. He asked me to fill the Propecia prescription – which I did the next day. Now his concern seems to be finding a “plain vanilla” bottle to store it in!

Again, thank you for your help and addressing an issue that has caused considerable pain to both my son and myself.

Sincerely,

M. J.#19

Dear Dr. Bernstein,

I just wanted to thank you very much for your kind and thoughtful advice regarding my boyfriend’s hair situation. You were so honest and patient with all of our questions, and you really put our minds at ease with your expert opinion. I was impressed you would strongly recommend NOT having surgery, when that is the very business you are in. Your ethics are unparalleled, and your bedside manner so sincere, it is easy to see how you became the leader in your field.

On behalf of us both, thank you very much for your time.

Sincerely,

M. M.#73

Hello Dr. Bernstein,

I’m back in Dublin again and am closely following all my post-op instructions. I enjoyed my day in the surgery, much more than I every expected (surgery is never fun).

There was a reassuring sense of everybody knowing exactly what they were supposed to be doing; this had a calming effect on me. Actually having had the work done marks the end of a two-year search for the best option for me. I am very pleased. Thank you all again!

D. A.#14

To the Staff,

Thanks again guys, you have a heck of a team there. You were all very caring & professional. There is no doubt in my mind that I chose the BEST!

S. S.#6

Dear Dr. Bernstein,

Just wanted to thank you very much for your honesty and for the excellent surgery performed by you and your staff of professional people. I felt like it was part of my own family taking care of me. Thanks a lot.

G. A.#7

Dear Dr. Bernstein,

I am writing to let you know what a pleasant experience I had with my surgery. I wanted to thank you and your wonderful staff for their attention, professionalism and work ethics. They were not only impressive but also therapeutic for a nervous client such as myself. Thanks again for a job well done. I would tip my hat to you, but I WILL NOT BE WEARING ONE EVER AGAIN!

Sincerely,

S. M.#8

Dear Dr. Bernstein,

I would like to thank you and your staff for the professionalism that was displayed during my procedure. My hair loss has been a distraction in my life over the last several years. I was very apprehensive about the hair transplant industry in general. There seems to always be inconsistencies regarding this industry, making it even more of an emotional impact on the patient’s decision, and commitment to find the right physician for a hair transplant.

It is apparent that you, along with your staff are truly motivated to make sure everything is done for the patient. Being a Paramedic, I was impressed with the treatment that I received. Your bedside manner is a true testament to you as a person and physician. I am typing this letter 3 days after my procedure of 1,900 grafts. I am very anxious to see the results during the months ahead, and am confident that I will be pleased with the results.

I look forward to seeing you again for my follow up visit in eight months, until then please extend my gratitude to your entire staff. Have a great summer.

Sincerely,

M. B.#10